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Chapters 1 & 2 OB introduction
The importance of interpersonal skills:
Interpersonal skills are important because…
- ‘Good places to work’ have better financial performance. Better interpersonal skills result in lower turnover of quality employees and higher quality applications for recruitment. There is a strong association between the quality of workplace relationships and job satisfaction, stress, and turnover. It fosters social responsibility awareness.
Management and OB
Manager : an individual who achieve goals through other people
organization : a contiusly coordinated social unit, that funtions on a relatively contious basis to achieve a common goal or set of goals.
The work of managers can be condensed into four activities:
*Planning organizing leading controlling *
Mintzberg
Henry Mintzberg concluded that managers perform ten different, highly interrelated roles or sets of behaviors attributable to their jobs.
manegement skills
this skills diffreenciate between effective and uneffective managers
TECNICAL SKILLS : the ability to apply specialized knowledge or expertise HUMAN SKILLS : the ability to work with, understand, and motivate other people. CONCEPTUAL SKILLS the mental ability to analyze and diagnose complex situations.
efective vs succesful managerial activities
Luthans and his associates found that all managers engage in four managerial activities: Traditional management Communication Human resource management Networking
The concept that organizations are becoming more heterogenous in terms of gender race age ethnicity sexual orientation..
customer service
Service employees have substantial interaction with customers. Employee attitudes and behavior are associated with customer satisfaction. Need a customer-responsive culture
people skills
People skills are essential to managerial effectiveness. OB provides the concepts and theories that allow managers to predict employee behavior in given situations Top 5 skills: creativity/persuasion/collaboratio/adaptability/time management
developing an OB model
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Employee attitudes are the evaluations employees make, ranging from positive to negative, about objects, people, or events. Stress is an unpleasant psychological process that occurs in response to environmental pressures.
The combination of effectiveness and efficiency at doing your core job tasks is a reflection of your level of task performance.
- Organizational citizenship behavior
The discretionary behavior that is not part of an employee’s formal job requirements, and that contributes to the psychological and social environment of the workplace, is called organizational citizenship behavior.
Withdrawal behavior is the set of actions that employees take to separate themselves from the organization.
- Group cohesion Group cohesion is the extent to which members of a group support and validate one another at work.
- Group functioning Group functioning refers to the quantity and quality of a group’s work output.
- Productivity An organization is productive if it achieves its goals by transforming inputs into outputs at the lowest cost. This requires both effectiveness and efficiency.
- Survival The final outcome is organizational survival, which is simply evidence that the organization is able to exist and grow over the long term.
