In SAP for Brazil, the return process typically involvescreating a return
sales order, processing the delivery, and then creating a credit memo or
billing document(and potentially a Nota Fiscal for the return).Instead of
credit notes, virtual returns are used to get stock back into inventory by
correcting the sales document and reissuing the delivery, potentially with a
credit memo.
Here's a more detailed breakdown:
1. Creating a Return Sales Order:
A sales order (return) is created to initiate the return process.
This order can be linked to the original sales order (if applicable) or a return with a
customer nota fiscal.
2. Processing the Delivery (Returns Delivery):
A returns delivery document is created, typically using transaction VL01N or similar.
This delivery document handles the inbound movement of goods for the return.
3. Credit Memo or Billing Document:
A credit memo (for a return) or a billing document (for a returnable packaging
scenario) is created.
The system will generate an incoming Nota Fiscal (entrada).
4. Returnable Packaging (RP):
RP shipments can be processed with either a separate Nota Fiscal for the RP or as
part of the same Nota Fiscal with the goods.
The RP pick-up involves creating a return order, a returns delivery, and a billing
document.
5. Virtual Returns (Instead of Credit Notes):
In Brazil, credit notes are not used.Instead, virtual returns are used to manage
inventory adjustments.
This involves correcting the original sales document, reissuing the delivery, and
issuing a credit memo, potentially with a Nota Fiscal.
6. Return to Vendor:
If returning goods to a vendor, a purchase order for returns can be created, and a
Goods Receipt (MIRO) and a Goods Issue (MIGO) can be used to manage the
process.
Movement type 161 can be used for returns to vendor.
7. SAP Nota Fiscal Eletrônica (NF-e):
