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Ollscoil na hÉireann, Gaillimh GX_____
National University of Ireland, Galway
Semester I Examinations 2008 / 200 9
Exam Code(s) 1DB Exam(s) Higher Diploma in Business Studies Module Code(s) MS Module(s) Management Information Systems I Paper No. 1 of 1 Repeat Paper N/A External Examiner(s) Professor Hans van der Heijden Internal Examiner(s) Professor Seamus Collins Dr. Brian Donnellan Ms. Sharon Coyle Instructions: Candidates are required to answer THREE Questions All questions carry equal marks Duration 2 hours No. of Pages 3 Department(s) Accountancy and Finance Course Co-ordinator(s) Requirements : MCQ Handout Statistical Tables Graph Paper Log Graph Paper Other Material
Ollscoil na hÉireann, Gaillimh National University of Ireland, Galway Semester I Examinations 2008/ Higher Diploma in Business Systems Examination MANAGEMENT INFORMATION SYSTEMS (MS873) Professor Hans van der Heijden Professor J. F. Collins Dr. B. Donnellan Ms. S. Coyle Time Allowed: TWO HOURS Candidates are required to answer three questions. All questions carry EQUAL marks
Question 1
“Organisations must be able to manage knowledge effectively – it’s a strategic imperative.” (a) Explain the importance of Knowledge Management in contemporary organisations (13 Marks) (b) Show using Nonaka’s model how IS can support knowledge creation (20 Marks)
Question 2
It has been suggested that in the long term, better decision making processes and decision support capability may be the only sustainable source of competitive advantage for organisations. You have been asked to prepare a short briefing for senior finance executives of CheapAir (a large commercial airline company) on the following aspects of decision making and decision support; (a) Your understanding of how people make decisions. (10 Marks) (b) The components of a Decision Support System. (8 Marks) (c) How would a Decision Support System enable CheapAir’s finance executives to make better decisions? (15 Marks)
