Download NCCER Module 44104 Exam Issues and Resolutions 2026/2027 study set with verified solutions and more Exams Electrical Engineering in PDF only on Docsity!
NCCER Module 44104 Exam Issues and
Resolutions 2026/2027 study set with
verified solutions
A negotiating technique that is effective when talking with high-level management is _____. a) crazy bucks b) feel, felt, found c) I am in control d) dumb is smart d) dumb is smart The element that is essential to negotiating success so that both parties feel they were treated justly is _____. a) domination b) goal-orientation c) fairness d) scheduling c) fairness A way to visually identify relationships between consequences and causes is to diagram them using a _____. a) workflow diagram b) cause and consequence diagram c) mind-mapping diagram d) fishbone diagram
d) fishbone diagram In problem solving, a method for generating many alternatives is the _____. a) case logic method b) brainstorming method c) delphi method d) analytical assessment b) brainstorming method The mini-trial is a(n) _____. a) investigation of a neutral third party issuing a report b) confidential, nonbinding exchange of information c) neutral third party bringing the disputing parties together d) commitment from both parties to either a mediated or arbitrated outcome b) confidential, nonbinding exchange of information During the pre-planning phase of negotiations, the project manager must _____. a) establish areas of agreement b) know what his/her walk-away point is c) identify the other party's needs d) identify potential differences b) know what his/her walk-away point is A project manager who wants to solve problems efficiently believes that: anyone can be creative and solve problems; time and energy is necessary to solve problems; and _____. a) most problems usually work themselves out b) creative solutions require examining new and old ideas c) intervention using human resources is necessary d) historic data can provide possible solutions b) creative solutions require examining new and old ideas
- The use of a neutral third party to reduce inflammatory rhetoric and tension, but not participate in conflict resolution, is known as _____.
b) Evaluate the results Who is responsible for solving problems, correcting mistakes, troubleshooting urgent situations, and preventing similar problems in the future? a) Executive management b) General contractors c) Project Managers d) Subcontractors c) Project Managers Which of the following is generally considered a universal truth of negotiation? a) Negotiation only happens once b) Some issues are non-negotiable c) Some information should be withheld d) The process is predictable d) The process is predictable Which of the following methods of dispute resolution may include the possibility of appeal? a) Mediation b) Litigation c) Mini-trial d) Arbitration b) Litigation
