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NCCER MODULE 44104 EXAM ISSUES
AND RESOLUTIONS QUESTIONS WITH
CORRECT ANSWERS LATEST UPDATE
A negotiating technique that is effective when talking with high- level management is _____. a) crazy bucks b) feel, felt, found c) I am in control d) dumb is smart - correct answer-d) dumb is smart The element that is essential to negotiating success so that both parties feel they were treated justly is _____. a) domination b) goal-orientation c) fairness d) scheduling - correct answer-c) fairness
A way to visually identify relationships between consequences and causes is to diagram them using a _____. a) workflow diagram b) cause and consequence diagram c) mind-mapping diagram d) fishbone diagram - correct answer-d) fishbone diagram In problem solving, a method for generating many alternatives is the _____. a) case logic method b) brainstorming method c) delphi method d) analytical assessment - correct answer-b) brainstorming method The mini-trial is a(n) _____. a) investigation of a neutral third party issuing a report b) confidential, nonbinding exchange of information c) neutral third party bringing the disputing parties together
- The use of a neutral third party to reduce inflammatory rhetoric and tension, but not participate in conflict resolution, is known as _____. a) arbitration b) mediation arbitration c) fact-finding d) conciliation - correct answer-d) conciliation During negotiation, the verbal cue "to be perfectly frank" usually indicates _____. a) that a change is coming b) positive agreement c) a consensus d) total rejection - correct answer-a) that a change is coming In the eight-step problem-solving method, designating responsibilities and roles is part of which step? a) Defining the problem b) Generating alternatives c) Implementing the decision d) Making a decision - correct answer-d) Making a decision
Which of the following problem-solving barriers is demonstrated by a fear of failure? a) Psychological barrier b) Physical barrier c) Cultural barrier d) Contractual barrier - correct answer-a) Psychological barrier Which of the following is the last step of the eight-step problem- solving model? a) Generate alternatives b) Evaluate the results c) Implement the decision d) Select a method - correct answer-b) Evaluate the results Who is responsible for solving problems, correcting mistakes, troubleshooting urgent situations, and preventing similar problems in the future? a) Executive management b) General contractors c) Project Managers
