Nccer Module 44104 Exam Issues And
Resolutions Questions And Answers
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1. A negotiating technique that is effective when talking with high-level
management is _____:
๏ท d) dumb is smart โโ
2. The element that is essential to negotiating success so that both parties feel
they were treated justly is _____:
๏ท c) fairness โโ
3. A way to visually identify relationships between consequences and causes is
to diagram them using a _____:
๏ท d) fishbone diagram โโ
4. In problem solving, a method for generating many alternatives is the _____:
๏ท b) brainstorming method โโ
5. The mini-trial is a(n) _____:
๏ท b) confidential, nonbinding exchange of information โโ
6. During the pre-planning phase of negotiations, the project manager must
_____:
๏ท b) know what his/her walk-away point is โโ
