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A conversation between an employee and their manager regarding the results of a survey on the perceived working atmosphere. The survey was conducted for remote employees and the managers were tasked with discussing the results with the team. The employee chose to have a one-on-one conversation with the manager to discuss their concerns and perceptions. The conversation covers issues related to pay, productivity, and work allocation. insights into how employees perceive their working environment and how managers can address their concerns.
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Survey regarding Perceived Working Atmosphere Assessment 2 This conversation took place with one of my superiors after we were asked to fill out a survey regarding our perceived working atmosphere. We are almost all remote employees. After the survey was evaluated by administration our managers were tasked with calling a departmental meeting to go over the survey results and ask if we thought there was room for improvement and, if so, please open the discussion. As one might imagine, this started a whole menagerie of complaints, but no real solutions. My reaction to this was to wait and talk to my manager one on one. There are 20 people on our team, all with different behaviors and ranging widely on the conversation meter. The one resounding question from our manager was that she could not understand two things: How we felt there were favorites and how we felt that we did not get along with each other since we are all remote workers. After the meeting, and some time to reflect, I called my manager. I expressed to her my perceptions of my answers to the two questions she was most concerned with to start the conversation. My task was to answer the question and do so effectively. Research into our system, research that I could obtain of our employees and their work load, and possible solutions were written down before I made the call. I told her that I chose to do a one on one answer as I was wary of getting into situations leading to a cycle of waste rather than a cycle of value. Because we have a good working relationship, I felt that a one on one might be more appropriate for anyone who voiced interest in giving their complaints and or ideas. At first, I was met with interest on what my opinion was. I candidly told her that while I could not speak for all, I did find algorithims that were concerning to me when I looked at some
statistics within our system. I pointed out all I could see and asked her to confirm what I was seeing in case she was thinking I was working off of pretense. My response was that our pay had been decreased as we work partly on production and our productivity had been realigned by "industry standard." I told her that, in fact, that was not industry standard but, rather, a benchmark from a company that dealt with all kinds of benchmarks and I could not find one from that company on our benchmark. However, I did find a benchmark from a company that sets our standards for our jobs and it was not in alignment. I relayed that this information was easily confirmed by anyone. I also took the time to validly explain that while it was the policy of the facility to pay based on tenure, those of us that she handpicked during the last hiring period based on our abilities were not paid even half other others with tenure. However, those of us recently hired were tasked much differently by having more difficult work on different levels, thus actually losing pay or the ability to be on an even level. She assured me she was using her assets to the best of her abilities and seemingly "checked" out of the conversation. I wasn't sure she was listening anymore. I didn't understand what happened. I had come to her with an attitude of accuracy. I compiled facts based on things she could readily find herself so as to understand I wasn't just complaining. At first, she was being sincere and saying that she understood where I was coming from. Then, she began to hedge and say things like, "I can't change your work pool or I would have to change everyone's." This led to the bioreaction of anger and feeling betrayed. Of course I was not asking her to change anything for me and told her as much at the beginning of the foray into problem solving. I wanted others to be treated the same as I was getting treated. While my pay was being effected negatively, theirs was being effected positively. They made more per hour, they were assigned to the same job title as I was. I wasn't asking her to do anything for
In looking back, I might have been able to steer the conversation to a better mood if I had not given her so much information at once, but rather asked her if I could show her some solutions to be able to better clarify my issues, as well as issues others were having. Maybe if I gave her a bulleted list and said, "How can I help?" She may have put me in the sincerity part of the meter when not being able to find my facts immediately as we were talking. I believe that might have turned the conversation from waste to value. As far as the auditor, I felt like she thought she was being told her decision was faulty, but only after it came out of my mouth. Again, maybe a list with some proof…maybe a precursor email of the facts I found would have been better. That was another area where upon my realization that she was getting a cooler attitude, I could have listened better and redirected my statements based on her reactions. My whole reasoning for answering the posed questions was to be authentic and accurate. We are a team according to them. My audits show differently. I can see the audits of others who do not get penalized for the same things I do, although we now have a style guide to go by. When the conversation started, I did not feel this was personal from my manager, but I did believe it was personal from the auditor. This conversation taught me that even if accurate, achieving authenticity is much harder than one would think. I am no different in that aspect. I believe that I also don’t treat people as if they are authentic, but I do expect them to treat me that way. My learned lesson is that if I want to be treated in a certain manner, there are more areas of the conversation meter that I need to employ, authenticity being the one to focus on. I am not sure that authenticity would have helped me though. There were a few times I felt she was being cryptic with some comments, as if this was all just formality for her managers. I do understand that her hands are tied also on some things. Transparency is one of them. She has been a very good manager for our department. I do feel like my educational knowledge has
overwhelmed her a bit as I continue to be able to assess things in a different manner now. Some of the industry standards are not being employed, but possibly because she has never needed to use them. She was always told how things were going to work. Now, they want her to work it out for herself.