Reservatio
system Registratio
system
Prepare petition Prepare food Resgistratio
system
Suppor
Processes
Make reservation
for guest Take foo
order
Deliver bags Deliver special
petition
Backstage/
Invisibl
Contact
Employee
Actions
Employe
answering
Proces
registration
Take order of the
petition Greet and take
bags Deliver food Proces
check out
Onstage
Visibl
Contact
Employee
Actions
Mak
reservation Arrive at the
hotel
Other special
petition Check in Go to room Call roo
service Receive foo
Sign/tip Eat Slee
Shower Check ou
and leave
Custome
Actions
Website Parking 10 min Des
Paperwor
Lobby, Key
Elevator
H
allway
Room
Menu Delivery tra
F
oo
appearance
F
ood Roo
Amenitie
Bathroom
Bil
Lobby
Physica
Evidence
H
otel Cuba service blueprint
if
if if
Give bags to
bellperson
Line of interaction
Line of visibility
Line of internal interaction