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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 4 HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date^14 th (^) of April, 2020 Date Received 1st submission Re-submission Date Date Received 2nd submission Group number: Student names & codes Final scores Signatures
- Tran Anh Tuan (^) Tuan
- Nguyen Van Phuoc (^) Phuoc
- Dinh Quoc Thai (^) Thai
- Le Thi Nhi Nhi Class Assessor name (^) Ly Quynh Tran Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.
P1 P2 P3 P4 M1 M2 M3 D1 D
OBSERVATION RECORD
Student 1 Tran Anh Tuan Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria Student signature: Date: Assessor signature: Date: Assessor name:
Student 3 Dinh Quoc Thai Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria Student signature: Date: Assessor signature: Date: Assessor name:
Student 4 Le Thi Nhi Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria Student signature: Date: Assessor signature: Date: Assessor name:
Table of contents
- A. INTRODUCTION
- AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN
- I. Definition and importance of communication skill...........................................................................................................
- Definition
- The important of communication skill
- II. Verbal Communication
- III. Non-verbal communication
- IV. Communication in my group
- C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2)
- I. Definition and the importance of time management skill
- Definition time management skill
- The importance of time management skill
- II. Planning a training enent (group work)
- Name of the training program: “Baemin – Crispy hot here”:
- Goals of the training program:
- Participants:
- Time:............................................................................................................................................................................................................
- Place:
- Agenda:
- Work Breakdown Structure (WBS)
- Milestone
- GANTT chart: (time frame to prepare for the event)
- Estimated Budget
- Speaker Notes
- EVENT (P3) D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN
- I. Definition and the importance of problem solving
- Definition of problem solving
- The importance of problem solving
- II. Some techniques and tools for the problem solving........................................................................................................
- Techniques for problem solving
- Tools for problem solving
- Problems and solutions in the training event
- E. CRITICAL REASONING (P4)
- I. Definition and the importance of critical reasoning
- The definition of critical reasoning..............................................................................................................................................................
- The importance of critical reasoning...........................................................................................................................................................
- II. Apply to a given solution
- References
- Figure 1. Baemin Table of figure
- Figure 2. Communication skill.......................................................................................................................................
- Figure 3. The Importance of Communication Skills
- Figure 4. Types of Communication
- Figure 5. Verbal Communication
- Figure 6. Non-verbal Communication
- Figure 7. Online meeting
- Figure 8. Meeting at the coffee shop
- Figure 9. Time management skill
- Figure 10. Traffic map
- Figure 11. View hotel
- Figure 12. Meeting Hall
- Figure 13. Work Breakdown Structure
- Figure 14. Gantt chart
- Figure 15. Speaker note
- Figure 16. Problem solving
- Figure 17. Trial and Error
- Figure 18.Lateral Thinking
- Figure 19. The 5 Whys Technique
- Figure 20. Pareto Chart Example
- Figure 21. Fishbone Diagram
- Figure 22. Concept map
- Figure 23. Critical reasoning
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1)
I. Definition and importance of communication skill
1. Definition
Communication skills are abilities you use when giving and receiving different types of information. Communication skill is the ability to use the means of spoken language or body language to express thoughts, opinions, and feelings in a clear and convincing manner; while promoting two-way communication. Communication skills include listening, speaking, observing, and empathizing. Figure 2. Communication skill
2. The important of communication skill
Communication is a daily activity in human life, we use language to be able to communicate with each other anytime, anywhere and whenever we want. Following here are the things that prove how important communication skills are: ➢ Communication is the most basic human need from birth until death. ➢ Communication is a condition for the existence and development of society. ➢ Communication skills help you to expand your relationships when you know how to connect and interact with people around you, know how to learn and exchange to cement relationships. ➢ Communication skills help coordinate actions. ➢ Good communication makes your success easier. Figure 3. The Importance of Communication Skills
Types of verbal communication: ➢ Formal versus Informal ➢ Synchronous versus Asynchronous ➢ Recorded versus Unrecorded
III. Non-verbal communication
Non-verbal communication is communication between people through non-verbal or visual cues. This includes gestures, facial expressions, body movement, timing, touch, and anything else that communications without speaking. Figure 6. Non-verbal Communication Types of non-verbal communication: ➢ Facial expressions ➢ Body movement and posture ➢ Gestures ➢ Eye contact ➢ Touch ➢ Space ➢ Proximity ➢ Voice ➢ Appearance
IV. Communication in my group
The group (Anonymous) consists of four members: myself (Tran Anh Tuan), Nguyen Van Phuoc, Le Thi Nhi, and Dinh Quoc Thai (Team Leader) Roles of the group:
- Team leader: Dinh Quoc Thai
- Marketer: Nguyen Van Phuoc, Le Thi Nhi
- Logistics: Tran Anh Tuan We have a lot of time to talk and exchange during the project implementation because we are in the same class. Even on weekends, we schedule a time to talk together. ❖ I am a quiet and reserved individual. However, by listening, I am very nimble and perceptive in identifying the requirements of other members. As a result, the team agreed to let me take care of the logistics. ❖ Nguyen Van Phuoc is a lively, amusing person who enjoys making others laugh, so he was given a marketer job by the group ❖ Phuoc loves interacting and communicating with Nhi during the group's projects and it feels so good together, so she will let Nhi do the marketer. ❖ Finally, Dinh Quoc Thai is the leader of the group, is very responsible in group activities and always knows how to bring people together, so he was chosen as the leader of the group. Following here are two main ways of communication we are using: ➢ Online (Google Meet, Zalo, Microsoft Team,...) Figure 7. Online meeting
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2)
I. Definition and the importance of time management skill
1. Definition time management skill
Time management is the process of planning and exercising conscious control over time spent on specific activities, especially to increase effectiveness, efficiency and productivity. Time management is the ability to use your time productively and efficiently. And also think of it as the art of having time to do everything you need to without feeling stressed about it. It involves balancing the various needs for a person regarding work, social life, family, hobbies, personal interests and commitments with the finite nature of time. Using time effectively gives the person "choice" in how to spend or manage their own productive and time-consuming activities.(Stella Cottrell,2013) Figure 9. Time management skill
2. The importance of time management skill
Time management is an important skill for all of us. When we don't manage our time well, our productivity decreases and stress levels increase. Time management skills are important because they help you structure your work in a way that allows you to accomplish your goals. Setting aside a specific amount of time each day will help you complete the steps needed to land a job. Good time management also allows you space to be creative and proactive with your goals.
Following here are the reasons why is time management important: ➢ It improves your self-discipline: If you have good time management skills, chances are high that you are highly disciplined. You are the type of person who stops procrastination on track and moves forward to achieve your goals. This will help you to be more successful in achieving your goals in all areas of your life. ➢ It relieves stress: When you have no control over time and are always working frantically to meet deadlines, chances are your health is suffering. Time management skills can help reduce or even eliminate stress. Good time management skills will make you more productive, help you meet deadlines, and reduce your stress levels. ➢ Get more done in less time: One of the biggest advantages of time management is that it allows us to be more productive by controlling how we spend our time. We can focus better on important tasks and better focus leads to better efficiency. ➢ Make better decisions: A person who is well versed in the importance of time management skills has the ability to make better decisions. Poor time management skills leave you with little time to understand and predict the impact of your decisions. Time management will give you the ability to calmly evaluate your options and choose the one that promises the best results. ➢ Success: It allows you to achieve greater success in your endeavors. You can perform better often, make more effective decisions, and distinguish between important and meaningless tasks. The ability to identify and focus on these important areas will eventually lead to greater success in life.
II. Planning a training enent (group work)
1. Name of the training program: “Baemin – Crispy hot here”:
2. Goals of the training program:
- Goal: o Introduce Korea's culture, identity, and technology to Vietnam. o Using the app, establish trust with customers. o Work with restaurants to help them build their brand.
- Purpose: o Assist people in eating wonderful food at any time and in any place. o Make consumers feel at ease and in a hurry. o Assisting clients in placing orders and receiving items at any time while ensuring that they are hot and tasty.
- Scope: o This event is held for nearly 100 students on the university.
3. Participants:
- Greenwich University of IT student.
4. Time:
- Sunday, May 1st^ – Thursday, May 5th, 2022
5. Place:
- Muong Thanh Hotel in No 270, Vo Nguyen Giap Street, My An ward, Ngu Hanh Son District, Da Nang city.
Figure 11. Hotel View Figure 12. Meeting Hall
6. Agenda:
- Day 1: Sunday, May 1st, 2022 TIME SESSION 7:30 AM-7:45 AM Registration 7:45 AM-8:15 AM Breakfast and a teaser for a new e-commerce site is shown 8:15 AM-8:45 AM Welcome Remarks 8:45 AM-9:15 AM Introduction about the purpose of event 9:15 AM-9:45 AM Presentation: Introducing Korean culture, identity and technology 9:45 AM-11:00 AM Presentation: Introducing new app Baemin 11:00 AM-11:30 AM Summary the lesson
- Day 2: Monday, May 2nd, 2022 TIME SESSION 7:30 AM-7:45 AM Registration 7:45 AM-8:15 AM Breakfast 8:15 AM-8:45 AM Welcome Remarks 8:45 AM-9:30 AM Why use Baemin app to order food? 9:30 AM-10:30 AM Presentation: How to best use the Baemin app? 10:30 AM-11:00 AM Question and Answer Discussion 11:00 AM-11:30 AM Summary the lesson
- Day 3: Tuesday, May 3rd, 2022 TIME SESSION 7:30 AM-7:45 AM Registration 7:45 AM-8:15 AM Breakfast 8:15 AM-8:45 AM Welcome Remarks 8:45 AM-9:00 AM Install the Baemin app 9:00 AM-11:00 AM Try the Baemin app with incentives when participating in events 11:00 AM-11:00 AM Summary the lesson
- Day 4: Wednesday, May 4th, 2022 TIME SESSION 7:30 AM-7:45 AM Registration 7:45 AM-8:15 AM Breakfast 8:15 AM-8:45 AM Welcome Remarks 8:45 AM-10:30 AM Presentation: Baemin and Metaverse technology 10:30 AM-11:00 AM Question and Answer Discussion 11:00 AM-11:30 AM Summary the lesson
- Day 5: Thursday, May 5th, 2022 TIME SESSION 7:30 AM-7:45 AM Registration 7:45 AM-8:15 AM Breakfast 8:15 AM-8:45 AM Welcome Remarks 8:45 AM-9:45 AM Presentation: Baemin Rider 9:45 AM-10:30 AM (^) Question and Answer Discussion 10:30 AM-11:00 AM Game show: rotation luck 11:00 AM-11:30 AM Summary the lesson
