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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing
Unit number and title Unit 3 : Professional Practice
Submission date Date Received 1st submission
Re-submission Date Date Received 2nd submission
Student Name Nguyen Xuan Cong Student ID GCH
Class GCH 0907 Assessor name Do Manh Thai
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
Student’s signature Cong
Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
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List of tables:
Table 1: GANTT chart ........................................................................................................................................................................................ 23 Table 2: Professional schedule of the event ........................................................................................................................................................ 32 Table 3: Contingencies in Event ......................................................................................................................................................................... 33 Table 4: SWOT analysis example ....................................................................................................................................................................... 45
A. INTRODUCTION: In this report, I will demonstrate the style and arrangement of communication that I have been using in my group for running a successful preparatory program event. Throughout one's daily life, job, and relationships. I also demonstrate successful time use that I have used when delivering a preparatory event and in everyday life. Then I will use a number of critical thinking strategies in the planning and execution of an event and in my gathering. Finally, I used fundamental deduction to solve many problems in my daily life and to portray an event. I will improve as a and more expert by using these processes and adjusting I deduction into various expert practices and applying it to function with my group and present a preparing event. B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE:
I. Definition and the importance of communication skill:
Figure 1 : Communication skill
1. Definition:
Communication skills are the capabilities you employ to give and receive various types of information. Communication of fresh ideas, sentiments, or even an update on your project are some examples. Listening, speaking, watching, and empathizing are all communication abilities. Understanding the variations in how to communicate through face-to-face contacts, phone talks, digital communications such as email and social media, outwardly (utilizing diagrams, outlines, and maps) or non-verbally (non-verbal communication, signals, pitch of voice, and tone). (Indeed Editorial Team, 2021).
2. Importance:
To communicate correctly with a wide range of people while keeping excellent eye contact, exhibit a diversified vocabulary and adjust language to audiences, listen well, convey ideas appropriately, write clearly and succinctly, and work well in a group, communication skills are required. Year after year, employer surveys place oral
Nonverbal communication is the flow of information via the use of body language, which includes eye contact, facial expressions, gestures, and other nonverbal cues. Smiling when you greet someone, for example, indicates warmth, acceptance, and openness. Everyone, whether they realize it or not, utilizes nonverbal communication all the time. In contrast to verbal communication, which uses language to communicate information through written text, speech, or sign language, nonverbal communication relies on seeing and understanding physical motions (Keiling, 2021). Clearness and Concision Saying just enough is the key to effective communication; don't talk too much or too little. Use as few words as possible to express your message. Say what you want plainly and immediately, whether in person, over the phone, or by email. If you go on and on, the audience will either tune you out or be uncertain of what you want. Consider what you want to say before saying it; this will assist you avoid talking too much and/or confusing your listeners (Ramapo, 2021). Tip: Before you say anything, think about what you're going to say. This can help you avoid blabbering or perplexing your audience. Friendliness Characteristics such as honesty and kindness frequently create trust and understanding in friendships. The same qualities are vital in working partnerships. When interacting with people, retain a pleasant attitude, keep an open mind, and ask questions to help you understand where they're coming from. Small gestures like asking someone how they're doing, smiling while they talk, or complimenting them on a job well done may help you build effective connections with both coworkers and bosses (Indeed Editorial Team, 2021). Confidence It is critical to be certain about your collaboration with others. Certainty demonstrates to your colleagues that you believe in what you're saying and intend to follow through. Oozing assurance may be as simple as visibly engaging or using a forceful yet polite tone. Try not to use phrases that seem like questions. Obviously, take care not to come out as arrogant or pushy. Make certain that you are always tuned in to and identifying with the other person (Indeed Editorial Team, 2021). Empathy Empathy is the ability to comprehend and share the feelings of another. This communication ability is useful in both group and one-on-one situations. In all circumstances, you must comprehend other people's feelings and respond appropriately. For example, if someone expresses rage or irritation, empathy can assist you in acknowledging and diffusing their feelings. Simultaneously, understanding when someone is feeling upbeat and excited might help you gain support for your ideas and projects (Indeed Editorial Team, 2021). Open-Mindedness
A competent communicator should approach each topic with an open and flexible attitude. Rather than merely getting your message over, be open to listening to and comprehending the other person's point of view. You will be able to have more honest and constructive talks if you are willing to engage in discourse, even with those with whom you disagree (Ramapo, 2021). Respect Knowing when to begin contact and when to answer is an important part of respect. Allowing people to talk without interruption is seen as a vital communication skill in a team or group situation. Respectfully communicating also entails using someone else's time wisely—staying on subject, asking clear questions, and replying thoroughly to any questions posed to you (Indeed Editorial Team, 2021). Feedback An important communication skill is the ability to provide and accept appropriate feedback. Managers and supervisors should be on the lookout for new ways to deliver constructive feedback to staff, whether by email, phone conversations, or weekly status reports. Expressing feedback include giving appreciation as well - something as easy as telling an employee “Excellent work" or "thanks for taking care of things" may tremendously enhance motivation. You should also be able to accept, and even welcome, comments from others. Listen to the comments you get, ask clarifying questions if you are confused about a problem, and make an attempt to put the feedback into action (Ramapo, 2021). Note: Offering criticism also involves giving acknowledgment - anything as simple as saying "excellent work" or "thank you for coping with it" to a representative may greatly extend inspiration. Picking the Right Medium Understanding what sort of letter to use is a crucial correspondence skill. Some actual talks, for example (cutbacks, capitulation, compensation adjustments, and so on) are frequently better conducted face to face. You should also consider the individual with whom you intend to communicate; if they are a really busy individual (for example, your boss), you should send your message by email. Individuals will see the worth in your clever techniques of communicating and will undoubtedly respond positively to you (Indeed Editorial Team, 2021).
4. How to Improve Your Communication Skills:
a) Listening: To become a good communicator, you must first become a good listener. It is vital to exercise undivided attention — pay close attention to what others are saying and explain ambiguity by rephrasing their queries for better prominence. b) Conciseness: Transmit your message with as few words as possible. Avoid using unnecessary words and get straight to the point. Meandering aimlessly will cause the audience to tune out or be unsure of what you're talking about. Avoid using excessive language and refrain from using phrases that may perplex the audience.
It is often necessary to be forceful in order to achieve your goals, whether you are demanding a raise, looking for project openings, or opposing an idea you do not believe would be beneficial. While providing clarity is an important part of the job, you should always be alert in discussions. Maintaining a consistent tone and providing sound motives for your assertions can help others respond to your thoughts. d) Be Calm and Consistent: When there is a disagreement or struggle, it is not straightforward to inject emotion into your interactions. When communicating with people in the workplace, it is critical to fight the desire to panic. Know your nonverbal communication by not folding your arms or pretending to be in pain. Maintaining consistent nonverbal communication and an even tone of voice will assist you in arriving at a settlement in a calm and beneficial manner. e) Use and Read Body Language: Nonverbal communication is an important component of workplace interactions. Pay close attention to the messages that people communicate through their appearances and movements. You should also evaluate how you may be conveying (intentionally or unintentionally) with your own nonverbal communication.
II. Verbal communication:
1. Definition:
Verbal communication is a sort of oral communication in which the message is conveyed via the use of spoken words. More than just talking is required for effective verbal communication abilities. Verbal communication includes both how messages are delivered and how they are received (Doyle, 2021). Figure 3 : Verbal Communication
2. Opening Communication:
The first few seconds of many relationship situations are essential. Initial sentiments have a significant impact on the success of subsequent and future contact. When you first meet someone, you form an immediate impression of them based on how they appear, sound, and act, as well as whatever you may have heard about them from others.
At the very least, this initial emotion will direct your future correspondences. When you meet someone and hear them speak, for example, you form an opinion about their experience and likely level of capacity and comprehension. This might influence what you say. If you receive an unexpected compliment, for example, you may decide that you need to use more straightforward language. You may also realize that you need to pay more attention to ensure that you grasp what they are saying to you (Skillsyouneed, 2021). Obviously, your initial impression may be revisited afterwards. You should make an effort to 'upgrade' your rationale as you receive new information about your contact or as you grow more familiar with them.
3. Effective Speaking and Listening:
Effective Speaking Includes three major areas: the words you choose, how you speak them, and how you combine them with other nonverbal messaging. All of these factors impact the conveyance of your message, as well as how it is received and interpreted by your audience. It is important to consider your word choice carefully. In any case, you will most likely have to use different terminology in different situations when researching a comparable subject. For example, what you say to a close friend will be very different from how you present a topic in a large gathering. The way in which you speak, as well as the pace with which you speak, are all factors in how you communicate. These, like nonverbal communication, offer crucial messages to your audience, for example, about your level of attention and responsibility, or if you are concerned about their answer. (Doyle, 2021) Active Listening When we communicate, we will generally use far more effort thinking about what we will say than listening to the next person. Effective listening is required for acceptable verbal communication. There are several approaches you may take to ensure that you are listening more effectively. These are some examples:
- Make plans to tune in. Concentrate on the speaker rather than how you will respond.
- Maintain an open mind and avoid making assumptions about the speaker.
- Pay attention to the main point of the speaker's speech. Attempt to see the big picture of what they're trying to express, as well as the specifics of the words they're using.
- Interruptions should be avoided if at all possible. For example, if there is a lot of foundation commotion, you can suggest going somewhere else to chat.
- Maintain objectivity.
- Do not try to think of your next question while the other person is providing information.
- Do not overemphasize a few points at the expense of others. Try to make use of the whole picture and all of the information you have.
- Don't generalize about the speaker. Do everything possible to avoid allowing prejudices such as sexual orientation, nationality, accent, socioeconomic status, appearance, or attire to influence what is said. (Doyle, 2020)
6. Reflecting and Clarifying:
Reflecting is the process of communicating your understanding of what has been expressed to someone else. Reflecting is a specific skill that is widely used in guiding, but it can also be used to a wide range of other contexts and is a useful skill to learn. Reflecting on a frequent basis entails summarizing the speaker's message in your own words. You must try to grasp the essence of present circumstances and feelings expressed and express your agreement back to the speaker. It is an important skill due to the fact that:
- You can see that you clearly understood the message.
- The speaker receives feedback on how the message was received and is then allowed to explain or extend if desired.
- It demonstrates interest in and consideration for what the other person has to say.
- You're demonstrating that you're considering the other person's point of view. (Skillsyouneed, 2021)
7. Closing Communication
The method in which a communication is closed or completed will, to some extent, determine the manner in which a debate is remembered. Individuals use both vocal and nonverbal cues to conclude a conversation. Expressions, for example, can be included in spoken signals. "Indeed, I should get going," she says, and "Thank you so much; it is really helpful." Nonverbal outcomes may include beginning to avoid eye contact, rising up, dismissing, or activities like looking at a watch or closing scratch pads or books. These nonverbal cues indicate to the following person that the initiator desires to discontinue the communication. Individuals frequently use a combination of these, but will generally start with nonverbal cues, particularly eye to eye. Obviously, linguistic cues are essential while talking over the phone. Closing a collaboration too abruptly may not allow the other person to 'adapt' what the person in question is expressing, therefore you should ensure there is an excellent moment for twisting up. The end of a cooperation is a fantastic time to create any future gaming ideas. Last but not least, this period will most likely be accompanied by a variety of socially acceptable separating signs (Skillsyouneed, 2021).
III. Non-Verbal communication:
1. Definition:
Figure 4 : Non-Verbal Communication Looks, tone and pitch of voice, nonverbal communication (kinesics), and real distance between communicators are all examples of nonverbal communications (proxemics). These nonverbal cues can provide suggestions, supplementary information, and significance that go beyond spoken (verbal) communication. In fact, some estimates suggest that 70 to 80 percent of correspondence is nonverbal! (Doyle, 2020)
2. The significant of Non-Verbal Communication:
a, Reinforce or change what is said in words: Individuals may, for example, make a strong motion with their heads when responding "Yes" to emphasize that they agree with the other person. A shrug of the shoulders and a weak articulation when saying "I'm OK, much obliged" may imply that things are far from good! b, Convey data about their passionate state: Even if you haven't uttered a single word, your appearance, style of speaking, and nonverbal communication may frequently tell people exactly how you feel. Consider how often you have stated to someone: "Is it safe to claim you're fine? You appear to be clenched." We can tell how others are feeling based on their nonverbal communication. c, Define or build up the connection between individuals:
IV. Communication in my group:
Figure 5 : Group Communication
1. Definition:
Gatherings also describe an individual's personal fulfillment from a variety of perspectives. A gathering may have a significant influence on a person. Furthermore, group actions describe a significant portion of the decisions that shape the world. Individuals are influenced by groups in order to experience and grasp the universe. Group communication is the cornerstone of collaboration that, in the end, enables any organization to function. Gatherings allow us to connect with one another while also shaping our identities. Group communication is the collaboration and exchange of information between persons who are socially, topographically, or phonetically similar who are members of a gathering. In a company, it might be defined as the way employees and managers, as well as coworkers, communicate with one another (Bhasin, 2021).
2. Verbal and Non-Verbal Group Communication:
Communication may be both verbal and nonverbal. Both modes of communication are equally important since it is via this correspondence that gathered persons may participate in choosing objectives, making decisions, and dealing with difficulties (Bhasin, 2021).
3. Why quality Group Communication is important:
Group communication is critical since it is via messaging that groups make choices, resolve conflicts, and establish the essential rapport to keep the group going in tough situations. The group's identity and capabilities are shaped via the flow of messages. The way a family communicates about forthcoming decisions, for example,
influences essential characteristics such as how members understand one another, whether they will respect one another, and if they will be motivated to make the decision (Bhasin, 2021).
4. Communication in my group:
We employ both modes of communication when working as a team. It has both verbal and nonverbal components. In our teamwork, written communication has been employed in the following ways: creating high-level reports, group messaging to announce group work schedules and marking significant information during group work. It enables us to conveniently store the outcomes of teamwork. As a result, it makes it easier for members to keep track of the group's development. We virtually always used team verbal communication. We utilize words to communicate thoughts, views, and ideas with one another. It allows us to share ideas more easily and saves time. Furthermore, it aids team members in better understanding one another, allowing the group to function more successfully and efficiently. Furthermore, verbal communication aids in the avoidance of misconceptions at work and the reduction of team disputes. In my group, the benefits of verbal communication are as follows:
- It reduces the amount of time spent talking with members. Khai (leader) often speak with other members very clearly to help them understand the information so they no need to ask again.
- This is a dependable mode of communication.
- It's adaptable, efficient, and saves time. In my group, the drawbacks of verbal communication are as follows:
- Emotions are visible in the speech, which might lead to disagreements among the participants.
- Some members may not completely grasp the information due to the geography and voice quality.
- The listener may forget if you do not save.
- It was difficult to speak verbally with someone who was not present. In my group, the benefits of nonverbal communication are as follows:
- Complementary meaning of a statement to clarify it. When paired with verbal, it aids group members in understanding quicker.
- It can replace verbal cues, such as messages, to help absent members of the conversation know where they are in the conversation, or it can use gestures, such as finger movements, to let members know which section they are allocated to.
- Can be used to highlight the significance of a phrase by speaking slowly and clearly.
- Make the personal presentation stand out and more appealing to the other members. In my group, the drawbacks of nonverbal communication are as follows:
- Actions might be hazy and imprecise at times.
- Make signals that are superfluous.
- Some gestures may generate cultural strife.
- It is possible to misrepresent information.
