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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing
Unit number and title Unit 3 : Professional Practice
Submission date Date Received 1st submission
Re-submission Date Date Received 2nd submission
Student Name DAO VAN HIEU Student ID GCH
Class GCH1105^ Assessor name DO MANH THAI
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.
Student’s signature Hieu
Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
Summative Feedback: Resubmission Feedback:
Grade: Assessor Signature: Date:
Internal Verifier’s Comments:
Signature & Date:
2.1 Problem occurred when finding solution for organizing place of this e-commercial event 36
4. Critique the process of applying critical reasoning to a given task/activity or event (D2)
- EVENT FOR A GIVEN TARGET AUDIENCE (P1) FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING
- Definition and the importance of communication skill
- 1.1 Definition of communication skill
- 1.2 The important of communication skill
- 1.3 How to improve my communication skills
- Verbal communication
- Non-verbal communication
- Communication in my group
- SKILLS IN PLANNING AN EVENT (P2) II/ DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT
- Definition and the importance of time management skill
- 1.1 Definition time management skill
- 1.2 The important of time management skill
- Planning a training event (group work)
- 2.1 Name of the Training program:
- 2.2 Goals of the Training program
- 2.3 Participant
- 2.4 Time
- 2.5 Location
- 2.6 Ivitation card
- 2.7 Agenda
- 2.8 Gantt chart
- 2.9 Teambuiding
- 2.10 Estimated Budget
- contingencies and justifications of time allocated. (M1) 3. Design a professional schedule to support the planning of an event, to include
- delivery of a training event. (D1) 4. Evaluate the effectiveness and application of interpersonal skills during the design and - TECHNIQUES IN THE DESIGN AND DELIVERY OF AN EVENT (P3) III/ DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING
- Definition and the importance of problem solving
- 1.1 Definition
- 1.2 The importance of problem solving
- Some techniques and tools for the problem solving
- 2.1 Techniques for problem solving
- 2.2 Tools for problem solving
- delivery of an event. (M2) 3. Research the use of different problem-solving techniques used in the design and - GIVEN SOLUTION (P4) IV/ DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A
- Definition and the importance of critical reasoning
- Apply to a given solution
- the even 2.2 Problem occurred when finding solution for inviting the CEO of VIETTELPAY to come to
- Justify the use and application of a range of solution methodologies (M3)
- V/ Performance evaluation
- Team member’s roles (6 members)
- My contribution
- Conclusion
- Figure 1: Communication skill.......................................................................................................................................
- Figure 2: Improve my communication skills
- Figure 3: Verbal communication...................................................................................................................................
- Figure 4: Non-verbal communication
- Figure 5: Time management skill
- Figure 6: The Event's Destination on Map
- Figure 7: National Convention Center buiding
- Figure 8: Meeting room
- Figure 9: Ivitation card (fontside)
- Figure 10: Ivitation card (backside)
- Figure 11: Planning
Figure 12: Imlementation ........................................................................................................................................... 22 Figure 13: Invite MC Tran Thanh .................................................................................... Error! Bookmark not defined. Figure 14: Invite MC Thuy Dung ..................................................................................... Error! Bookmark not defined. Figure 15: Invite MC Phan Anh ....................................................................................... Error! Bookmark not defined. Figure 16: Invite CIO........................................................................................................ Error! Bookmark not defined. Figure 17: Invite CFO ....................................................................................................... Error! Bookmark not defined. Figure 18: Invite CEO....................................................................................................... Error! Bookmark not defined. Figure 19: Invite Employees ............................................................................................ Error! Bookmark not defined. Figure 20: The 5 why. .................................................................................................................................................. 30 Figure 21: Lateral thinking .......................................................................................................................................... 30 Figure 22: Fish bone diagram...................................................................................................................................... 31 Figure 23: My mapping ............................................................................................................................................... 32 Figure 24: solution methodologies ............................................................................................................................. 38
According to a study by the National Association of Colleges and Employers (NACE), "communication skills" are the most desired attributes employers look for in job candidates. (NACE Job Outlook 2022)
Communication Skills in Relationships:
Good communication skills are critical to maintaining healthy relationships. Communication is the key to resolving conflicts, building trust, and creating deeper connections with others. According to a study published in the Journal of Social and Personal Relationships, couples who reported good communication skills were more likely to have a successful and happy relationship. (Journal of Social and Personal Relationships)
Communication Skills for Personal Development:
Effective communication skills are also essential for personal growth and development. Good communication skills help individuals to express themselves more clearly, improve their listening skills, and develop their ability to persuade and influence others. According to a study published in the Journal of Education and Practice, developing effective communication skills is an important aspect of self-improvement. (Journal of Education and Practice)
1.3 How to improve my communication skills
Figure 2: Improve my communication skills
Improving your communication skills can take time and effort, but it can be a valuable investment in your personal and professional life. Here are some tips to help you improve your communication skills:
Practice active listening: When someone is speaking to you, give them your full attention and avoid interrupting. Ask questions to clarify what they're saying and reflect back what you've heard to make sure you understand. Pay attention to body language: Nonverbal cues such as eye contact, facial expressions, and posture can convey a lot of meaning. Make sure your body language is sending the message you intend. Speak clearly and concisely: Avoid rambling or using vague language. Be clear and concise in your speech, and tailor your language to your audience. Use appropriate tone and volume: The tone and volume of your voice can affect how your message is received. Use an appropriate tone and volume for the situation and the people you're communicating with. Practice writing: Writing is a great way to improve your communication skills. Practice writing emails, reports, or even social media posts to help you become a more effective communicator in written form. Seek feedback: Ask for feedback from people you trust, such as colleagues or friends. Ask them to be honest with you and provide specific suggestions for improvement. Take courses or workshops: Consider taking a course or workshop on communication skills to learn new techniques and get feedback from professionals.
2. Verbal communication
Figure 3: Verbal communication
Verbal communication is an essential skill for personal and professional success, and there are many ways to improve it. To improve your verbal communication skills, you can practice active listening, pay attention to body language, speak clearly and concisely, use an appropriate tone and volume, practice writing, seek feedback, and take courses or workshops. Remember that improving your communication skills takes time and practice.
settings. Verbal communication is a safer and more effective means of communication, and it can complement touch in personal relationships.
4. Communication in my group
The "Dynamic Dynamos" is a group of six individuals, including Dao Van Hieu, Dam Hong Hai, Nguyen Thanh Nam, Tran Trung Kien, Le Anh Quan, and Vu Minh Hoang. This group is known for their energy and enthusiasm in tackling projects, as well as their ability to adapt and overcome obstacles. Each member brings a unique set of skills and experiences to the table, which allows the group to approach problems from multiple perspectives. With their innovative ideas and collaborative approach, the "Dynamic Dynamos" will have a track record of success in their endeavors.
Group communication : On February 11, 2022, the group began working using offline and online forms on the Messenger platform (Facebook), as well as private meeting rooms.
Advantages and disadvantages of each mean of communication
Advantages Disadvantages Online Fast and convenient: Online communication is fast, convenient and accessible from anywhere as long as there is an internet connection. Low cost: Online communication tools like email, instant messaging, and video conferencing are generally low cost and can be used frequently without incurring significant expenses. Document sharing: Online communication tools allow for easy sharing of files, documents and other materials. Global reach: Online communication enables group members to connect with each other from anywhere in the world, which can be especially beneficial for geographically dispersed groups.
Technical difficulties: Online communication tools can be unreliable at times due to technical difficulties, such as poor internet connectivity or software malfunctions. Limited social interaction: Online communication lacks the personal and social interactions that occur during face-to-face interactions. This may lead to misunderstandings or a lack of trust between group members. Overload: Online communication can be overwhelming at times, especially if group members are receiving a high volume of messages, emails, or notifications. Misinterpretation: The lack of visual cues in online communication can lead to
misinterpretation of messages. Offline ^ Personal touch: Offline communication, such as face- to-face meetings or phone calls, offers a more personal and intimate touch to communication, which can build trust and rapport between group members. Non-verbal cues: Face-to-face communication allows for non- verbal cues, such as body language and tone of voice, to be incorporated into communication, which can enhance understanding and prevent misunderstandings. Flexibility: Offline communication allows for flexibility in terms of scheduling and location, as it does not require a stable internet connection or specialized technology. Clarity: Offline communication is often more clear and direct than online communication, as there is less opportunity for misinterpretation.
Time-consuming: Offline communication can be time-consuming, especially if group members are located in different locations and need to travel to meet in person. Expensive: Offline communication can be more expensive than online communication, particularly if travel or other expenses are required. Limited reach: Offline communication can be limited to a specific geographic area, making it difficult to communicate with people outside of that area. Limited documentation: Offline communication often does not provide a clear documentation of the communication that occurred, making it difficult to review and reference later.
The role of team members:
Role name Member name Leader Hiếu Head of Financial Hoàng Head of Marketing Specialist
Kiên
Head of Customer Care Representative
Quân
Head of Technical Hải Head of Logistic Nam
- Nam: I think the space only needs to hold 200 people in case some people don't show up.
- Hieu: I understand your point, but if this is an event that everyone is interested in, do you think that option is still appropriate? Our goal is to make the company grow, so it will definitely attract enough people.
During the conversation between Hieu and Nam, Nam used eye contact, repeated words, and body language to express his concern, while Hieu calmly explained for Nam to understand. Finally, we decided to hold the event at the National Convention Center.
II/ DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2)
1. Definition and the importance of time management skill 1.1 Definition time management skill
Figure 5: Time management skill
Time management involves organizing and coordinating tasks and activities to make the most of an individual's efforts. Its aim is to help people achieve better results in less time. Effective time management involves utilizing techniques such as organization, planning, and scheduling to optimize the use of available time. It also takes into consideration an individual's unique circumstances, capabilities, and traits (Ben. L, 2023).
1.2 The important of time management skill
Effective time management allows individuals to make the most of their time by assigning meaning to it. In a business context, it is used to establish goals and expectations for companies and their employees, with good time management skills enabling employees to produce quality
work and achieve their objectives. Time management is also helpful to managers in setting practical goals for their employees and understanding their capabilities (Ben. L, 2023).
Poor time management, on the other hand, can lead to missed goals, poor quality work, increased stress and anxiety, and a lack of time. Inefficient use of time can be detrimental to employees, managers, and the company as a whole. Time poverty can result from poor or non- existent time management, leaving individuals feeling overwhelmed and unable to balance their personal and professional responsibilities (Ben. L, 2023).
Time management requires individuals to make active decisions about how they use their time, as without it, they are more reactive to external stimuli and may lose control over their work and personal lives. Prioritizing higher-value work over other tasks can improve both productivity and work-life balance. Ultimately, good time management leads to a healthier workplace environment (Ben. L, 2023).
2. Planning a training event (group work) 2.1 Name of the Training program:
" VIETTELPAY – For An easy life”
2.2 Goals of the Training program Introduce different types of e-commerce and e-payment systems: Provide an overview of the various types of e-commerce and payment systems available, including B2B (business-to-business), B2C (business-to-consumer), C2C (consumer-to-consumer), and mobile payments. Explain how each type works and provide examples of popular e- commerce and payment platforms.
Highlight the benefits of e-commerce and e-payment: In addition to the benefits of using ePay, discuss the broader advantages of e-commerce and e-payment systems. These might include increased convenience, improved access to goods and services, enhanced security, and reduced costs. Explain the technology behind e-commerce and e-payment: Describe the technology and infrastructure that powers e-commerce and payment systems. This might include topics such as encryption, payment gateways, and other security measures that ensure safe and secure transactions. Provide a step-by-step guide on how to use ePay: Offer detailed instructions on how to set up an ePay account, make payments, and manage transactions. Use screenshots and examples to illustrate the process and make it as easy as possible for users to follow along. Discuss the future of e-commerce and e-payment: Look ahead to future developments in e-commerce and payment systems. This might include topics such as the rise of mobile
Figure 6: The Event's Destination on Map
Figure 7: National Convention Center buiding
Figure 8: Meeting room
2.6 Ivitation card
Day 1: (May 10th^ 2023)
Time Section Speaker 8:00 – 8:15 AM Check-in 8:25 - 8:50 AM Opening ceremony MC Phan Anh 9:00 - 9:15 AM Introduction about the purpose of the event
MC Phan Anh
9:20 – 11:20 AM Overview about e-commerce and ePay.
CIO Trần Ngọc Thái Sơn 11:30 – 11: AM
Discussion: Question and Answer MC Phan Anh & CIO Trần Ngọc Thái Sơn 12:00 – 12: PM
Lunch and rest
2:00 – 2:40 PM The explosion of e-commerce. MC Thùy Dung 2:45 – 4:00 PM Why is ePay trending nowadays? MC Thùy Dung 4:15 – 4:40 PM Discussion: Question and Answer MC Phan Anh & MC Thùy Dung 4:45 – 5:15 PM Summary the speech MC Phan Anh
Day 2 (March 13th^ 2023)
Time Section Speaker 8:00 – 8:15 AM Check-in 8:25 - 8:40 AM Start the event MC Trấn Thành 8:45 - 10:45 AM Vietnam Fintech Market & EPAY Case Study
MC Trấn Thành
11:45 – 11: AM
Discussion: Question and Answer CFO Nguyễn Thành Nam 11:30 – 11: AM
Mini game with attractive gifts MC Trấn Thành & CFO Nguyễn Thành Nam 12:00 – 1:00 PM Lunch and rest 2:00 – 3:15 PM Introduction about VIETTELPAY CEO Le Tuan Anh 3:20 – 3:40 PM Break (Drinks and dessert) 3:45 – 4:30 PM Introduction about VIETTELPAY Part 2
CEO Le Tuan Anh
4:45 – 5:15 PM Summary the speech MC Trấn Thành
Day 3 (March 14th^ 2023)
Time Section Speaker 8:00 – 8:15 AM Check-in 8:30 - 9:45 AM The benefits of VIETTELPAY CEO Le Tuan Anh 10:00 – 10: AM
Break (Drinks and dessert)
AM
The outstanding features of VIETTELPAY
CEO Le Tuan Anh
12:00 – 1: PM
Lunch and rest
2:00 – 3:45 PM Why should you use VIETTELPAY? CEO Le Tuan Anh 4:00 – 4:25 PM Discussion: Question and Answer CEO Le Tuan Anh & CFO Nguyễn Thành Nam 4:30 – 4:50 PM Mini game with attractive gifts MC Phan Anh 5:00 – 6:00 PM The exchange
Day 4 (March 15th^ 2023)
Time Section Speaker 8:00 – 8:15 AM Check-in 8:30 – 9:45 AM Using VIETTELPAY effectively. COO Lê Đăng Dung 10:00 – 10: AM
Exchange with speaker MC Thùy Dung & COO Lê Đăng Dung 10:45 – 11: AM
Mini game with attractive gifts MC Thùy Dung
11:15 – 11: AM
Leisure activities MC Thùy Dung
12:00 – 1:00 PM Lunch and rest 2:00 – 3:00 PM Practice using VIETTELPAY MC Thùy Dung & COO Lê Đăng Dung 3:15 – 3:40 PM Discussion: Question and Answer MC Thùy Dung & COO Lê Đăng Dung 3:45 – 4:50 PM Shares and advice from speaker Director Ngo Tuan Anh 5:00 – 6:00 PM The exchange
Day 5(March 14th^ 2023)
Time Section Speaker 8:00 – 8:15 AM The impact of VIETTELPAY on today's life 8:25 - 8:40 AM Exchange with speaker Director Ngo Tuan Anh 8:45 - 10:45 AM Job opportunities for students at VIETTELPAY
MC Thùy Dung & MC Phan Anh & Director Ngo Tuan Anh 11:45 – 11: AM
Lunch and rest CFO Nguyễn Thành Nam 11:30 – 11: AM
Future plans of VIETTELPAY
12:00 – 1:00 PM Discussion: Question and Answer COO Lê Đăng Dung
