Higher Nationals in Computing
Unit 03: Professional Practice
ASSIGNMENT 1
Learner’s name: Nguyễn Thanh Khương
ID: GCS190858
Class: GCS0805_NX
Subject code: 1620
Assessor name: PHAN MINH TAM
Assignment due: Assignment submitted:
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Higher Nationals in Computing
Unit 03: Professional Practice
ASSIGNMENT 1
Learner’s name: Nguyễn Thanh Khương
ID: GCS
Class: GCS0805_NX
Subject code: 1620
Assessor name: PHAN MINH TAM
Assignment due: Assignment submitted:
ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Nguyễn Thanh Khương Student ID GCS Class GCS0 8 05_NX Assessor name Phan Minh Tam Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
ASSIGNMENT 1 BRIEF
Qualification BTEC Level 5 HND Diploma in Computing Unit number Unit 3: Professional Practice Assignment title Planning a training Event Academic Year 2020 – 2021 Unit Tutor Phan Minh Tam Issue date 21 – Sep - 2020 Submission date IV name and date Submission format Part 1: Requirements The submission is in the form of a completed individual portfolio folder , including the tasks set out in the Assignment Brief. This assignment involves group work but each student should submit an individual portfolio folder. Part 1: A four-day training schedule (using project management software) and a training package to include a range of activities, seminars, workshops, team-building activities and break-out sessions. Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and an activity sheet (Your research should be referenced using the Harvard referencing system. The recommended word limit is 500 words, including speaker notes, although you will not be penalized for exceeding the total word limit). Part 3: A written evaluation of your performance in this task and your contribution to the team. You are required to make use of headings, paragraphs, subsections and illustrations as appropriate , and all work must be supported with research and referenced using the Harvard referencing system. The recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the total
word limit. Assignment Brief and Guidance You have been asked to support your training and development manager with the planning and implementation of a professional development event targeted at internal employees within the organization that you work in. The training event is scheduled over a four – days (4) period at a nearby residential center, and will include a number of workshops , coaching sessions and team-building activities. The center requires a schedule of the types of activities proposed so that plans can be finalized. In addition, any guest speakers or motivational coaches will also require a minimum of three weeks’ notice for all bookings. You have also been asked to design and deliver a workshop as part of the training event based on the dynamics of team working. Working in small groups ( 3 - 4 per group):
1. Produce a professional event schedule (using project management software) and WBS (work breakdown structure) that identifies planning and resourcing prior to the four-day event. In addition, design a training pack to include a range of activities, seminars, workshops, team- building activities and break-out sessions. 2. Design ten minutes workshop session based on ‘team dynamics’ to include a presentation, interactive links to suitable sites and an activity sheet that will require delegates to take part in some form of team- building task. Working individually: 3. Following the event, your training and development manager has asked you to provide some feedback. Produce a written team evaluation of the effectiveness and application of interpersonal skills during the design and delivery process. You should also include a self- evaluation of your performance in this project and your contribution to the team you worked in. Explain what kind of skills and qualities you gain from this project and what values you added to your personal development plan.
Table of Contents
Table of Contents B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU
G. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)
- Unit 03: Professional Practice ASSIGNMENT
- A. INTRODUCTION
- (P1) CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE
- Definition and the importance of communication skill
- 1.1. Definition
- 1.2. Communication Skills
- 1.3. How to Improve Your Communication Skills
- 1.4. Communicating Effectively In The Workplace............................................................
- Verbal communication
- 2.1. What Is Verbal Communication..................................................................................
- 2.2. Opening Communication
- 2.3. Effective Speaking and Listening
- 2.4. Reinforcement
- 2.5. Questioning
- 2.6. Reflecting and Clarifying
- 2.7. Closing Communication
- Non-verbal communication
- 3.1. Definition
- 3.2. The significant of Non-Verbal Communication
- 3.3. Types of Non-Verbal Communication
- Communication in my group
- 4.1. What Is A Group Communication?
- 4.2. Verbal and Non-Verbal Group Communication
- 4.3. Why quality Group Communication is Important
- PLANNING AN EVENT (P2) C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN
- Definition and the importance of time management skill
- 1.1. What Are Time Management Skills?
- 1.2. The Importance of Time Management
- Planning a training event (group work)
- 2.1. Name of the Training program:
- 2.2. Goals of the Training program:...................................................................................
- 2.3. Participants:
- 2.4. Time:
- 2.5. Place:...........................................................................................................................
- 2.6. Agenda:
- 2.7. GANTT chart: (time frame to prepare for the event)
- INCLUDE CONTINGENCIES AND JUSTIFICATIONS OF TIME ALLOCATED. (M1) D. DESIGN A PROFESSIONAL SCHEDULE TO SUPPORT THE PLANNING OF AN EVENT, TO
- Design a professional schedule to support the planning of an event
- Contingencies In Event.......................................................................................................
- DESIGN AND DELIVERY OF TRAINING EVENT (D1) E. EVALUTE THE EFFECTIVENESS AND APPLICATION OF INTERPERSONAL SKILLS DURING THE
- AND DELIVERY OF AN EVENT (P3)................................................................................................. F. DEMONSTRATE THE USE OF DIFFERENT PROBLEM SOLVING TECHNIQUES IN THE DESIGN
- Definition and the importance of problem solving
- 1.1. Definition
- 1.2. Importance of problem-solving skills
- Some techniques and tools for the problem solving
- 2.1. I – Identify The Problem.
- 2.2. D – Define An Outcome
- 2.3. E – Explore Possible Strategies.
- 2.4. A – Anticipate Outcomes & Act
- 2.5. L – Look And Learn......................................................................................................
- Problems and solutions in the training event
- 3.1. The frantic pace of personnel planning
- 3.2. A distributed workforce..............................................................................................
- 3.3. Different learning habits.............................................................................................
- 3.4. Lack of commitment
- 3.5. Training that is not relevant
- 3.6. Expenses, expenses, and expenses
- Definition and the importance of critical reasoning
- 1.1. Definition
- 1.2. The importance of critical reasoning
- Apply to a given solution
- 2.1. Evaluating Online Information.
- 2.2. Choosing a Career Path
- AND DELIVERY OF AN EVENT (M2) H. RESEARCH THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES USED IN THE DESIGN
- I. JUSTIFY THE USE AND APPLICATION OF A RANGE OF SOLUTION METHODOLOGIES (M3).
- SWOT Analysis....................................................................................................................
- 1.1. Definition
- 1.2. Example of SWOT analysis
- 5 Why?
- 2.1. Definition
- 2.2. Example of the 5 Whys
- Six thinking hats
- 3.1. Definition
- 3.2. Example using the Six Thinking Hats
- The Six Step Problem Solving Model
- 4.1. Definition
- Root reason examination
- 5.1. Definition
- 5.2. The Root Cause Analysis Process
- EVENT (D2) J. CRITIQUE THE PROCESS OF APPLYING CRITICAL REASONING TO A GIVEN TASK/ACTIVITY OR
- K. PERFORMANCE EVALUATION
- Team member’s roles (4 members)...................................................................................
- My contribution
- L. CONCLUSION
- Reference:
- Figure 1: Communication Table Of Figure
- Figure 2: Communication Skills
- Figure 3: Verbal Communication
- Figure 4: Non-verbal communication
- Figure 5: Group Communication...................................................................................................
- Figure 6: GANTT chart
- Figure 7: IDEAL
- Figure 8: The six-step problem solving loop
- Figure 9: Drill Down Technique.....................................................................................................
- Figure 10: The Cynefin Framework
- Figure 11: SWOT Analysis
- Figure 12: Example of 5 Why
- Figure 13: Six thinking hats
- Figure 14: Example using the Six Thinking Hats............................................................................
- Figure 15; Six-Step Problem Solving Model
- Figure 16: Step
- Figure 17: Step
- Figure 18: Step
- Figure 19: Step
- Figure 20: Step
- Figure 21: Step
- Figure 22: The Root Cause Analysis Process
- Table 1: Professional Planning Schedule List Of Table
- Table 2: Contingency Plan
- Table 3: SWOT example
ASSIGNMENT 1 ANSWERS
A. INTRODUCTION
In this project, I will exhibit the style and organization of correspondence that I have been utilizing in my gathering for leading a viable preparing program occasion. Throughout everyday life, work and relations. I additionally present the successful time usage that have utilized While conveying a preparation occasion, and in customary life. At that point I will utilization of variety critical thinking methods in the plan and conveyance of an occasion and in my gathering. At long last, I applied basic deduction for various issues in day by day life and in conveying an occasion. By utilizing these procedures and adjust your deduction into various expert practices and applied it to work with your group and convey a preparation occasion, you will improve as an and more expert.
1.2. Communication Skills
Listening Being a decent audience is perhaps the most ideal approaches to be a decent communicator. Nobody likes speaking with somebody who thinks often just about offering her feedback and doesn't set aside the effort to tune in to the next individual. In case you're not a decent audience, it will be difficult to understand what you're being approached to do. Set aside the effort to rehearse undivided attention. Undivided attention includes giving close consideration to what the other individual is saying, posing explaining inquiries, and rewording what the individual says to guarantee seeing ("So, what you're saying is… "). Through undivided attention, you can all the more likely comprehend what the other individual is attempting to say, and can react properly. Nonverbal Communication Your non-verbal communication, eye to eye connection, hand signals, and manner of speaking all shading the message you are attempting to pass on. A casual, open position (arms open, legs loose), and an agreeable tone will cause you to seem receptive and will urge others to talk transparently with you. Eye to eye connection is additionally significant; you need to look at the individual without flinching to show that you are centered around them and the discussion. (Notwithstanding, be certain not to gaze at the individual, which can make that person awkward.) Additionally, focus on others' nonverbal signs while you are talking. Regularly, nonverbal Figure 2 : Communication Skills
prompts pass on how an individual is truly feeling. For instance, if the individual isn't looking at you without flinching, the person may be awkward or concealing reality. Clearness and Concision Great verbal correspondence implies saying barely enough – don't blabber or excessively little. Attempt to pass on your message in as couple of words as could really be expected. Say what you need unmistakably and straightforwardly, regardless of whether you're addressing somebody face to face, on the telephone, or by means of email. On the off chance that you babble, your audience will either block you out or will be uncertain of precisely what you need. Tip: Think about what you need to say before you say it. This will assist you with abstaining from blabbering or confounding your crowd. Friendliness Through an amicable tone, an individual inquiry, or just a grin, you will urge your associates to take part in transparent correspondence with you. It's critical to be respectful in the entirety of your work environment interchanges. This is significant in both vis-à-vis and composed correspondence. At the point when you can, customize your messages to associates and additionally representatives – a fast "I trust all of you had a decent end of the week" toward the beginning of an email can customize a message and cause the beneficiary to feel more appreciated. Confidence It is essential to be sure about your cooperation with others. Certainty shows your associates that you put stock in the thing you're saying and will finish. Oozing certainty can be just about as basic as visually connecting or utilizing a firm however cordial tone. Try not to offer expressions sound like inquiries. Obviously, be mindful so as not to sound presumptuous or forceful. Be certain you are continually tuning in to and identifying with the other individual. Empathy Utilizing phrases as basic as "I comprehend where you are coming from" show that you have been tuning in to the next individual and regard their conclusions. Undivided attention can help you check out what your conversational accomplice is thinking and feeling, which will, thus, make it simpler to show compassion. Significant: Even when you can't help contradicting a business, colleague, or worker, it is significant for you to comprehend and regard their perspective. Open-Mindedness A decent communicator ought to go into any discussion with an adaptable, receptive outlook.
To turn into a decent communicator, it is imperative to be a decent audience. It is critical to practice undivided attention – give close consideration to what others are saying and explain ambiguities by rewording their inquiries for more prominent arrangement. b) Conciseness Pass on your message in as couple of words as could really be expected. Try not to utilize filler words and come to the heart of the matter. Meandering aimlessly will make the audience block out or be uncertain of what you are discussing. Abstain from talking exorbitantly and don't utilize words that may befuddle the crowd. c) Body language It is imperative to rehearse great non-verbal communication, use eye to eye connection, use hand signals, and watch the tone of the voice when speaking with others. A casual body position with an agreeable tone will help in making you look congenial by others. Eye to eye connection is significant in correspondence – look at the individual without flinching to show that you are centered around the discussion. Yet, try to not gaze at the individual as it can make that person awkward. d) Confidence Be sure about what you say and in your correspondence cooperation with others. Being certain can be pretty much as simple as keeping in touch, keeping a casual body position, and conversing with concision. Make an effort not to offer expressions sound like inquiries and abstain from attempting to sound forceful or disparaging. e) Open-mindedness In circumstances where you can't help contradicting what another person needs to say, regardless of whether it be with a business, a colleague, or a companion, it is essential to feel for their perspective as opposed to just attempt to make yourself clear. Regard the assessment of others and never resort to belittling the individuals who disagree with you. f) Respect Regarding what others need to say and recognizing them is a significant part of correspondence. Being aware can be pretty much as basic as focusing on what they need to say, utilizing the individual's name, and not being diverted. By regarding others, the other individual will feel appreciated, which will prompt a more fair and useful discussion. g) Using the right medium There are a few distinct types of correspondence to utilize – it is essential to pick the correct one. For instance, imparting face to face about genuine issue (cutbacks, compensation changes, and so on) is more proper than sending an email with respect to the matter.
1.4. Communicating Effectively In The Workplace
While there are a few relational abilities you will use in various situations, there are a couple of ways you can be a viable communicator at work:
a) Be Clear And Concise. Causing your message as simple to devour as conceivable diminishes the opportunity of mistaken assumptions, speeds up tasks and helps other people rapidly comprehend your objectives. Rather than talking in since quite a while ago, nitty gritty sentences, work on diminishing your message down to its center significance. While giving setting is useful, it is ideal to give the most essential data when attempting to impart your thought, guidance or message. b) Practice compassion. Understanding your associate's sentiments, thoughts and objectives can assist you when speaking with them. For instance, you may require help from different divisions to kick an undertaking off. On the off chance that they are not able to help or have concerns, rehearsing compassion can help you position your message such that tends to their fear. c) Assert Yourself. Now and again, it is important to be emphatic to arrive at your objectives whether you are requesting a raise, looking for project openings or opposing a thought you don't think will be valuable. While giving certainty is a significant piece of the working environment, you ought to consistently be aware in discussion. Keeping an even tone and giving sound motivations to your statements will help other people be responsive to your contemplations. d) Be Calm And Consistent. When there is a conflict or struggle, it tends to be not difficult to bring feeling into your interchanges. It is imperative to resist the urge to panic when speaking with others in the working environment. Know about your non-verbal communication by not folding your arms or feigning exacerbation. Keeping up reliable non-verbal communication and keeping an even manner of speaking can help you arrive at a resolution calmly and gainfully. e) Use And Read Body Language. Non-verbal communication is a critical piece of interchanges in the working environment. Give close consideration to the messages individuals are sending with their looks and developments. You ought to likewise give close consideration the manner in which you may be imparting (purposefully or not) with your own non-verbal communication.
2. Verbal communication
2.1. What Is Verbal Communication
The Verbal Communication is a type of oral communication wherein the message is transmitted through the spoken words. Here the sender gives words to his feelings, thoughts, ideas and opinions and expresses them in the form of speeches, discussions, presentations, and conversations.
instance, what you say to a nearby partner will be totally different from how you present a subject at a significant gathering. How you talk incorporates your manner of speaking and speed. Like non-verbal correspondence all the more for the most part, these send significant messages to your crowd, for instance, about your degree of interest and responsibility, or whether you are apprehensive about their response. Active Listening At the point when we convey, we will in general burn through definitely more effort thinking about the thing we will say than tuning in to the next individual. Effective listening is indispensable for acceptable verbal correspondence. There are various ways that you can guarantee that you listen all the more adequately. These include:
- Be arranged to tune in. Focus on the speaker, and not on how you will answer.
- Keep a receptive outlook and try not to make decisions about the speaker.
- Concentrate on the principle heading of the speaker's message. Attempt to see extensively the thing they are attempting to say generally speaking, just as the detail of the words that they are utilizing.
- Avoid interruptions assuming there is any chance of this happening. For instance, if there is a great deal of foundation commotion, you may recommend that you head off to some place else to talk.
- Be objective.
- Do not be attempting to think about your next question while the other individual is giving data.
- Do not harp on a couple of focuses to the detriment of others. Attempt to utilize the general picture and all the data that you have.
- Do not generalization the speaker. Do whatever it takes not to let biases related with, for instance, sexual orientation, nationality, emphasize, social class, appearance or dress meddle with what is being said
2.4. Reinforcement
Support is the utilization of empowering words close by non-verbal motions, for example, head gestures, a warm look and keeping in touch. All these assistance to fabricate affinity and are bound to build up receptiveness in others. The utilization of support and uplifting feedback can:
- Encourage others to take an interest in conversation (especially in bunch work);
- Show interest in what others need to say;
- Save the path for improvement or potentially support of a relationship;
- Allay fears and give consolation;
- Show warmth and transparency; and diminish timidity or apprehension in ourselves as well as other people.
2.5. Questioning
Addressing is comprehensively how we acquire data from others on explicit subjects. Addressing is a fundamental method of explaining regions that are hazy or test your agreement. It can likewise empower you to expressly look for help from others. On a more friendly level, addressing is likewise a valuable method to begin discussions, bring somebody into a discussion, or essentially show interest. Successful addressing is accordingly a fundamental component of verbal correspondence. We utilize two primary sorts of inquiry: Close Questions Shut inquiries will in general look for just a couple of word answer (frequently basically 'yes' or 'no'). They subsequently limit the extent of the reaction. Two instances of shut inquiries are: "Did you travel via vehicle today?" and "Did you see the football match-up yesterday?" These sorts of inquiry permit the examiner to stay in charge of the correspondence. This is regularly not the ideal result when attempting to support verbal correspondence, such countless individuals attempt to zero in on utilizing open inquiries all the more frequently. All things considered, shut inquiries can be valuable for centering conversation and getting clear, brief answers when required. Open Questions Open inquiries request further conversation and elaboration. They consequently expand the degree for reaction. They incorporate, for instance, "How was the traffic today?" "What do you feel you might want to acquire from this conversation?" Open inquiries will take more time to reply, however they give the other individual undeniably more extension for self-articulation and support association in the discussion.
2.6. Reflecting and Clarifying
Reflecting is the way toward taking care of back to someone else your comprehension of what has been said. Reflecting is a particular ability frequently utilized inside guiding, yet it can likewise be applied to a wide scope of correspondence settings and is a helpful expertise to master. Reflecting regularly includes summarizing the message conveyed to you by the speaker in your own words. You need to attempt to catch the substance of current realities and sentiments communicated, and impart your agreement back to the speaker. It is a valuable expertise in light of the fact that: