Assignment 1 1620 Professional Practice, Assignments of Computer Science

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Higher Nationals in Computing

Unit 03: Professional Practice

ASSIGNMENT 1

Learner’s name: Tran Quang Hien

ID: GCS

Class: GCS1003A

Subject code: 1620

Assessor name: PHAN MINH TAM

Assignment due: Assignment submitted:

❒ Summative Feedback: ❒ Resubmission Feedback:

Grade: Assessor Signature: Date: Signature & Date:

ASSIGNMENT 1 BRIEF

Qualification BTEC Level 5 HND Diploma in Computing Unit number Unit 3: Professional Practice Assignment title Planning an SDP Event Academic Year 2022 Unit Tutor Issue date 16 th^ May 2022 Submission date IV name and date Submission format Part 1: Requirements The submission should be made in the form of a completed individual portfolio folder, which includes all the tasks outlined in the Assignment Brief. Although this assignment requires collaborative work, each student must submit an individual portfolio folder. Part 1: Produce a five-day professional event schedule (using project management software) and WBS (work breakdown structure) prior to the five-day development event that details planning and resource allocation including the (Responsibility Assignment Matrix) Part 2: Create a ten-minute PowerPoint presentation on 'team dynamics' that includes a presentation and an activity sheet that requires delegates to participate in a team-building activity. (Maximum of eight slides, including the introductory slide) Part 3: A written evaluation of your performance in this task and your contribution to the team. You are required to make use of headings, paragraphs, subsections, and illustrations as appropriate , and all work must be supported with research and referenced using the Harvard referencing system. The recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the

Working individually: Part 3 Produce a written team evaluation of the effectiveness and application of interpersonal skills during the design and delivery process. You should also include a self-evaluation of your performance in this project and your contribution to the team you worked in. Explain what skills and qualities you gained from this project and what values you added to your development plan. Identify the problems and produce a report discussing problem-solving and its importance in planning and running a development event. Your essay should include a discussion of various problem-solving techniques and justify the solution methodologies used during your project. You should also have a critique of the application of critical Part 3: Learning outcomes: LO1, LO Assessment Criteria Pass Merit Distinction LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience P1 Demonstrate the use of 3 different communication style within your team. Discuss the purpose of a Software Development with its objectives. P2 Demonstrate that you have used effective time management skills in planning an event. M1 Design a professional schedule to support the planning of an event, to include contingencies and justifications of time allocated. D1 Evaluate the effectiveness and application of interpersonal skills during the design and delivery of a training event. LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios P3 Demonstrate the use of different problem-solving techniques in the design and delivery of an event. M2 Research the use of different problem-solving techniques used in the design and delivery of an D2 Critique the process of applying critical reasoning to a given task/activity or event.

event. P4 Demonstrate that critical reasoning has been applied to a given solution. M3 Justify the use and application of a range of solution methodologies.

VIII. Research the use of different problem-solving techniques used in the design and delivery of an event. (M2)

• I. Introduction..........................................................................................................................................................
• training event for a given target audience (P1)....................................................................................................... II. Demonstrate, using different communication styles and formats, that you can effectively design and deliver a
  • 1. Definition and the importance of communication skills..................................................................................
    • 1.1 Definition of communication skills.............................................................................................................
    • 1.2 The importance of communication skills...................................................................................................
    • 1.3 Communication skills.................................................................................................................................
    • 1.4 How to improve communication skills?.....................................................................................................
    • 1.5. Communicating effectively in the workplace............................................................................................
  • 2. Verbal communication....................................................................................................................................
    • 2.1 Definition of verbal communication..........................................................................................................
    • 2.2 Opening communication...........................................................................................................................
    • 2.3 Effective Speaking and Listening................................................................................................................
    • 2.4 Reinforcement...........................................................................................................................................
    • 2.5 Questioning...............................................................................................................................................
    • 2.6 Reflecting and Clarifying............................................................................................................................
    • 2.7 Closing communication..............................................................................................................................
  • 3. Non-verbal communication.............................................................................................................................
    • 3.1 Definition of non-verbal communication...................................................................................................
    • 3.2 The significance of Nonverbal Communication.........................................................................................
    • 3.3 Types of Non-Verbal Communication........................................................................................................
  • 4. Communication in my group.........................................................................................................................
• III. Demonstrate that you have used effective time management skills in planning an event (P2).......................
  • 1. Definition and the importance of time management skills............................................................................
    • 1.1 Definition.................................................................................................................................................
    • 1.2 The Importance of Time Management....................................................................................................
  • 2. Planning a training event (group work).........................................................................................................
    • 2.1 Name of the training event......................................................................................................................
    • 2.2 Goal of the training event........................................................................................................................
    • 2.3 Participants..............................................................................................................................................
    • 2.4 Time.........................................................................................................................................................
    • 2.5 Place........................................................................................................................................................
    • 2.6 Agenda.....................................................................................................................................................
    • 2.7 GANTT chart............................................................................................................................................
    • 2.8 Estimated Budget....................................................................................................................................
    • 2.9 PowerPoint Slides for session..................................................................................................................
    • 2.10 Speaker Notes........................................................................................................................................
• of time allocated. (M1).......................................................................................................................................... IV. Design a professional schedule to support the planning of an event, including contingencies and justifications
  • 1. Design a professional schedule to support the planning of an event............................................................
  • 2. Contingencies in event..................................................................................................................................
• event. (D1)............................................................................................................................................................. V. Evaluate the effectiveness and application of interpersonal skills during the design and delivery of a training
  • 1. Communicate in exchanges...........................................................................................................................
  • 2. Communicate while dealing with problems on a certain occasion................................................................
  • 3. Communicate with participants.....................................................................................................................
• VI. Demonstrate the use of different problem-solving techniques in the design and delivery of an event. (P3).
  • 1. Definition and the importance of problem-solving........................................................................................
    • 1.1 Definition.................................................................................................................................................
    • 1.2 Importance of problem-solving skills.......................................................................................................
  • 2. Some techniques and tools for the problem solving.....................................................................................
    • 2.1 I- Identify the Problem.............................................................................................................................
    • 2.2 D-Describe the outcome..........................................................................................................................
    • 2.3 E-Explore possible strategies...................................................................................................................
    • 2.4 A-Anticipate Outcomes & Act..................................................................................................................
    • 2.5 L-Look and Learn......................................................................................................................................
  • 3. Problems and Solutions in the training event................................................................................................
    • 3.1 The frantic pace of personnel planning...................................................................................................
    • 3.2 A distributed workforce...........................................................................................................................
    • 3.3 Different learning habits..........................................................................................................................
    • 3.4 Lack of commitment................................................................................................................................
    • 3.5 Training that is not relevant.....................................................................................................................
    • 3.6 Expenses, expenses, and expenses..........................................................................................................
• VII. Demonstrate that critical reasoning has been applied to a given solution. (P4).............................................
  • 1. Definition and the importance of critical reasoning......................................................................................
    • 1.1 Definition.................................................................................................................................................
    • 1.2 The importance of critical reasoning.......................................................................................................
  • 2. Apply to a given solution...............................................................................................................................
    • 2.1 Evaluating Online Information.................................................................................................................
    • 2.2 Choosing a Career Path............................................................................................................................
  • 1. Critical thinking Technique............................................................................................................................
    • Identify the issue...........................................................................................................................................
    • Explore Information and thoughts.................................................................................................................
    • Select the best thought.................................................................................................................................
    • Implement the thoughts................................................................................................................................
    • Evaluate the Outcome...................................................................................................................................
  • 2. The Drill Technique........................................................................................................................................
• IX. Justify the use and application of a range of solution methodologies. (M3)....................................................
  • 1. SWOT Analysis...............................................................................................................................................
    • 1.1. Definition................................................................................................................................................
    • 1.2 5 Whys?...................................................................................................................................................
    • 1.3 Six Thinking Hats......................................................................................................................................
    • 1.4 The Six Step Problem Solving Model........................................................................................................
    • 1.5 Root reason examination.........................................................................................................................
• X. Critique the process of applying critical reasoning to a given task/activity or event. (D2)................................
• XI. Performance evaluation...................................................................................................................................
  • 1. Team member’s roles (3 members):..............................................................................................................
  • 2. My contribution.............................................................................................................................................
• XII. Conclusion.......................................................................................................................................................

Because so many of these skills interact, it's crucial to practice communication skills in a variety of settings whenever possible. Figure 2: Essential Communication Skill Source: https://www.thebalancecareers.com/communication-skills-list- 1.3.1 Listening Paying close attention to the person who is speaking to you is defined as active listening. Active listeners are well-liked by their coworkers because of the attention and respect they show others. Even though it appears to be a simple skill, it can be difficult to master and improve. Focusing on the speaker, avoiding distractions such as cell phones, computers, or other work, and anticipating questions, comments, or suggestions to respond meaningfully are all ways to be an engaged listener. 1.3.2 Friendliness Friendships are frequently based on characteristics such as honesty and kindness. The same qualities are important in working relationships. When interacting with others, maintain a pleasant demeanor, keep an open mind, and ask questions to better understand their perspectives. Small gestures such as asking how someone is doing, smiling while they speak, or complimenting them on a job well done can go a long way toward helping you build effective relationships with coworkers and bosses. 1.3.3 Open-mindedness A skilled communicator should approach each topic with an open and flexible mindset. Rather than just getting your message across, be willing to listen to and understand the other person's point of view. You'll be able to have more honest and constructive discussions if you're willing to debate, even with those with whom you disagree. 1.3.4 Feedback Giving and receiving appropriate feedback is a crucial communication skill. Managers and supervisors should be on the lookout for new ways to give their employees constructive feedback, whether via email, phone calls, or weekly status reports. Giving praise and providing feedback can significantly increase motivation. "Excellent work" or "thanks for taking care of things," for example, can go a long way with an employee. You should also be able to accept, if not welcome, the opinions of others. Listen to what others have to say, ask clarifying questions if you have any doubts, and try to put what you've learned into practice. P a g e | 2

1.3.5 Confidence It's crucial to be certain about how you'll work with others. Confidence shows your coworkers that you believe in what you're saying and plan to follow through. It could be as simple as being visibly engaged or using a forceful yet polite tone to exude confidence. Avoid using phrases that sound like questions. Obviously, don't come across as arrogant or pushy. Make sure you're always aware of and identify with the other person. 1.3.6 Non-verbal communication Eye contact, facial expressions, gestures, and other nonverbal cues are examples of nonverbal communication. Warmth, acceptance, and openness are all conveyed by smiling when greeting someone. Nonverbal communication is used by everyone all the time, whether they realize it or not. Nonverbal communication relies on seeing and understanding physical motions, as opposed to verbal communication, which uses language to convey information through written text, speech, or sign language. 1.3.7 Empathy Empathy is the ability to understand and share another's feelings. This communication ability works well in both group and one-on-one situations. In all situations, you must be aware of other people's emotions and respond appropriately. Empathy, for example, can help you recognize and diffuse someone's rage or irritation. Recognizing when someone is enthusiastic and upbeat can help you gain support for your ideas and projects at the same time. 1.3.8 Clearness and Concision The key to effective communication is to say just enough; don't say too much or too little. Say exactly what you want, whether in person, on the phone, or via email. If you keep talking, the audience will either tune you out or become confused about what you want. Before you say anything, think about what you're going to say; this will help you avoid talking too much and confusing your audience. 1.3.9 Respect Knowing when to initiate contact and when to respond is a crucial part of showing respect. In a team or group situation, allowing people to talk without interruption is seen as a crucial communication skill. Respectfully communicating also means staying on topic, asking clear questions, and responding thoroughly to any questions posed to you. 1.3.10 Picking the Right Medium A crucial correspondence skill is knowing which type of letter to use. Some actual talks, such as layoffs, capitulation, and compensation adjustments, are often better-conducted face to face. You should also think about the person you're communicating with; if they're extremely busy (like your boss), you should send them an email. Individuals will recognize the value of your clever communication techniques and will undoubtedly respond favorably to you. 1.4 How to improve communication skills? 1.4.1 Listening You must first become a good listener before you can become a good communicator. It is critical to pay complete attention to what others are saying and to clarify any uncertainty by rephrasing their questions for more prominence. 1.4.2 Open-mindedness P a g e | 3

1.5.3 Assert Yourself Whether you're requesting a raise, seeking for project openings, or opposing an idea you don't believe is useful, you'll often need to be assertive to achieve your objectives. While delivering clarity is a vital element of your profession, you should always be aware of your surroundings during interactions. Maintaining a consistent tone and presenting solid justifications for your assertions might assist people in responding to your ideas. 1.5.4 Be Calm and Consistent It's difficult to inject emotion into your conversations when there's a disagreement or struggle. It's crucial to fight the urge to panic when communicating with coworkers. Avoid folding your arms or pretending to be in pain by being aware of your nonverbal communication. Maintaining consistent nonverbal communication and a neutral tone of voice will aid you in reaching a peaceful and beneficial agreement. 1.5.5 Use and read body language Nonverbal communication is an important part of working relationships. Pay attention to the messages that people send through their movements and appearances. You should also consider how you may be communicating with your nonverbal communication (intentionally or unintentionally).

2. Verbal communication 2.1 Definition of verbal communication Oral correspondence in which the message is passed on by expressed words is known as verbal correspondence. Compelling verbal relational abilities need more than basically talking. The conveyance and gathering of messages are both covered by verbal correspondence. Figure 3: Verbal communication Source: https://www.dreamstime.com/verbal-communication-word-cloud-wordcloud-made-text-image 2.2 Opening communication The initial couple of moments of a relationship are vital much of the time. First impressions altogether affect the progress of ensuing and future contact. At the point when you initially meet somebody, you structure a quick impression of them in light of what they look like, sound, and act, as well as what you've found out about them from others. At the very least, this initial emotion will guide your subsequent correspondences. At the point when you meet somebody and hear them talk, for instance, you make a judgment about their experience and logical degree of limit and cognizance. It's possible that this will influence what you say. If you receive P a g e | 5

an unexpected compliment, for example, you can decide to use more direct words. You may also notice that you need to pay closer attention to ensure that you comprehend what they're saying. Of course, you have the option to change your mind later. You should try to 'update' your rationale as you learn more about your contact or grow more familiar with them. 2.3 Effective Speaking and Listening 2.3.1 Effective Speaking There are three primary areas to consider: the words you choose, how you utter them, and how you integrate them with nonverbal communication. All of these aspects have an impact on how your message is delivered as well as how your audience receives and interprets it. It's critical to think about the words you use carefully. In any event, when investigating a similar subject, you'll almost certainly have to utilize different terms in different scenarios. What you say to a close buddy, for example, will be significantly different from how you convey a topic to a large group. The way you speak, as well as the speed at which you speak, are all important aspects of how you communicate. These, like nonverbal communication, send important messages to your audience, such as your level of concentration and responsibility, or whether you are concerned about their response. 2.3.2 Active listening When we communicate, we spend far more time planning what we will say than listening to the person next to us. For acceptable verbal communication, effective listening is required. There are several approaches you can use to improve your listening skills. The following are some examples: •Make a mental note to tune in. Instead of thinking about how you'll respond, focus on the speaker. •Avoid making assumptions about the speaker by keeping an open mind. •Pay close attention to the speaker's main point. Make an effort to see both the big picture of what they're trying to say and the specifics of the words they're using. •If at all possible, interruptions should be avoided. If there is a lot of foundation commotion, for example, you could suggest meeting somewhere else to talk. •Retain your objectivity. •Do not try to come up with a follow-up question while the other person is giving you information. •Do not place an excessive amount of emphasis on a few points at the expense of others. Make the most of the big picture and all of the data you have. •Don't make broad generalizations about the speaker. Make every effort to avoid prejudices based on sexual orientation, nationality, accent, socioeconomic status, appearance, or attire. 2.4 Reinforcement Support is expressed through the use of strong words combined with nonverbal signals such as head gestures, a warm glance, and maintaining contact. All of this contributes to the formation of affinity and is certain to make others more receptive. Encouragement and positive remarks can be used to: •Encourage people to engage in discussion (particularly while working in groups). •Exhibit an interest in what other people have to say. •Save the road for future progress or prospective relationship assistance. •Assuage worries and provide comfort. P a g e | 6

2.7 Closing communication To some extent, the manner in which communication is concluded or completed determines how a dispute is remembered. When people finish a conversation, they employ both oral and nonverbal indicators. In verbal signals, for instance, expressions can be incorporated. "Indeed, I should get started," she says, and "thank you so much; that is extremely useful." Beginning to avoid eye contact, getting up, dismissing, or behaviors such as gazing at a watch or closing scratch pads or books are all nonverbal effects. The initiator's nonverbal gestures indicate to the next person that he or she wants to end the conversation. People much of the time use a blend of these, albeit nonverbal prompts, especially eye to eye, which is typically quick to be utilized. While talking via telephone, semantic signs are clearly significant. In the event that you end an organization excessively fast, the other individual will be unable to 'adjust' to what the individual being referred to is talking about, so ensure there is a decent chance to turn things up. The finish of a coordinated effort is an incredible second to concoct new gaming ideas. At long last, this stage will in all likelihood be set apart by a scope of socially OK detachment markers.

3. Non-verbal communication 3.1 Definition of non-verbal communication Figure 4: Non-verbal communication Source: https://lauracrambspeechtherapyinc.co.za/non-verbal-communication/
Nonverbal correspondence includes things like facial expressions, voice tone and pitch, nonverbal correspondence (kinesics), and genuine distance between communicators (proxemics). These nonverbal prompts can provide ideas, supporting data, and significance that extends beyond spoken (verbal) communication. In fact, some studies claim that nonverbal communication accounts for 70 to 80 percent of all communication! 3.2 The significance of Nonverbal Communication 3.2.1 Reinforce or change what is said in words While answering "Yes," for instance, individuals might make a strong head motion for a movement to underline that they concur with the other individual. When saying "I'm OK, much obliged," a shrug of the shoulders and a weak articulation may imply that things aren't going well! P a g e | 8

3.2.2 Convey data about their passionate state Even if you haven't said a single word, your appearance, speaking style, and nonverbal communication can often reveal how you are feeling. Consider how many times you've said to someone: "Is it safe to say you're all right? You appear to have clenched your fists." Based on nonverbal communication, we can infer how others are feeling. 3.2.3 Define or build up the connection between individuals You may have noticed that when two people are seated and conversing, they reflect each other's nonverbal communication. In similar situations, they stand tall on their hands, grin, and then proceed to confront each other more forcefully. These developments strengthen their bond by increasing their compatibility and making them feel closer. 3.2.4 Provide input to the next individual Grins and hand gestures show you're paying attention and agreeing with what they're saying. Hand gestures and development may indicate a desire to speak. These fundamental signs convey information in a subtle but clear manner. 3.2.5 Regulate the progression of correspondence We use a variety of cues to indicate to others that we have finished speaking or that we want to speak. A serious gesture and a hard closing of the lips, for example, indicate that we don't have anything else to say. When you make eye contact with a group's seat and make a small gesture, you're indicating that you want to speak. 3.3 Types of Non-Verbal Communication Nonverbal communication comes in a variety of forms. The following are the details: •Stance is the way you stand or sit, regardless of whether your arms are crossed or not... Figure 5: Stance Source: https://www.dreamstime.com/two-business-person-stand-talk-businessman-conversation-communication-employee- people-suit-isolated-vector-cartoon-image •Body movements (kinesics), for instance, hand movements, waving, or shaking the head, are every now and again the most straightforward part of nonverbal correspondence to make due. P a g e | 9