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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3 : Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Phan Nhat Linh Student ID GCD Class GCD0905 Assessor name Ly Quynh Tran Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Linh Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
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Table of Contents
I/ DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT
2.2 Problem occurred when finding solution for inviting the CEO of VNPAY to come to the event:
INTRODUCTION People are currently stopped from purchasing due to personal concerns connected to consumer time as well as other social challenges such as epidemic circumstances. Fortunately, as technology advances, numerous e-commerce websites are being built to meet the needs of consumers, particularly those looking to purchase things. With the advent of e-commerce, shoppers may now purchase online in a way that is convenient, quick, and simple. Along with the expansion of e-commerce comes the need for online payment, which is critical since purchasing online is a popular trend throughout the world. Because of the security and simplicity, most consumers now pay their bills using e-pay. As a result, we decided to create software that allows users to pay their bills online, such as VN Pay. Customers will be able to enjoy exciting services thanks to our electrical payment software. For starters, when customers no longer need to go to ATMs to withdraw money, payments will become easier and more convenient. Second, users may examine information and perform statistics from the payment history to determine the precise amount of money paid. Finally, adopting electrical payment can assist consumers avoid difficulties associated with cash, such as losing money, not having enough money in their pocket, or even breaking cash. For the reasons stated above, We decided to arrange an event called " VNPAY - For a simpler life" where people may come and learn how to use an e-commerce payment application similar to the "VN Pay" Company that has been built. Figure 1 : VNPAY
I/ DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1)
1. Definition and the importance of communication skill 1.1 Definition of communication skill The talents you utilize when offering and receiving various types of information are known as communication skills. New ideas, sentiments, or even an update on your project are some examples of what you may say. Listening, speaking, watching, and empathizing are all aspects of communication. Understanding the contrasts between face-to-face contacts, phone discussions, and digital communications such as email and social media is also beneficial. Figure 2 : communication skill 1.2 The important of communication skill Both the employer and the employee require effective communication.
workplace. Develop an openness to hearing other people's perspectives and develop stronger bonds with your employees. ➢ Practice public speaking: Public speaking may sound daunting, but there’s no better way to develop good communication skills than by seeking out public speaking opportunities. Great communicators are able to clearly articulate their feelings, whether they’re speaking to a large group or talking face-to-face to one other person. Regularly speaking in front of a group will magnify your strengths and weaknesses and force you to develop great communication habits. ➢ Develop a filter: Effective communicators have well-developed social skills and are able to control how they convey their thoughts and feelings to others. Understand what is proper to say in various interpersonal situations. Developing a filter can help you enhance other communication methods while also ensuring that you maintain a certain degree of decorum and prevent workplace friction.
2. Verbal communication Figure 4 : Verbal communication Verbal communication is a sort of oral communication in which the message is delivered via spoken words. In this section, the sender shares his feelings, thoughts, ideas, and opinions through speeches, talks, presentations, and dialogues. ➢ Examples of Written Communication: o Letters o Texting o Emails o Books ➢ Examples of Oral Communication: o Face-to-face conversations o Speech o Host on a Radio o Interviews
3. Non-verbal communication Figure 5 : Non-verbal communication Body language, such as eye contact, facial expressions, gestures, and more, is used in nonverbal communication to convey information. When you meet someone, for example, smiling shows warmth, welcome, and openness. Everyone, whether they realize it or not, uses nonverbal communication on a daily basis. In contrast to verbal communication, which involves the use of language to communicate information through written text, speaking, or sign language, nonverbal communication relies on witnessing and understanding physical motions. ➢ Examples of Body Language Communication: o Waving (An indication of "Hello" or "Goodbye" in some cultures) o Head nod (An indication of agreement) o Finger tapping (Impatient or tired of waiting) o Arms crossed over chest (A gesture indicating defensiveness or stress) o Making eye contact (An indication you're paying attention) o Handshakes o Hugs o Smile o Sign languages 4. Communication in my group Situation in group: Throme is a four-person group consisting of myself (Phan Nhat Linh), Nguyen Van Truong, Nguyen Duc Thien, and Le Nguyen Quang Nam.
Figure 7 : Team meeting(Offline) The role of team members: Role name Member Name Leader Trường Head of Technical Thiện Head of Marcom Linh Head of Logistic Nam All members of our group have known each other since the first days of entering the school. Because we are in the same class, we understand each other very well and have a lot of time to work on projects. During the project, I consider myself to be quite agile and creative so I will be the Head of Marcom(Marketing Communication) of the team. Nam is a quiet person but always listens and is very enthusiastic, so Nam will be the Head of Logistic of the team.
Thien's strength is creativity and responsibility in work, so he is assigned to the position of Head of Technical. Finally, Truong, a person who loves to manage and lead people well, so Truong is the Leader.
➢ Deliver Work on Time: To effectively manage your time, you must allocate each job on your list to a unique time slot. Many individuals utilize time management to give themselves many days to accomplish a job or to do it ahead of schedule to allow for any unexpected obstacles. You'll be able to meet your deadlines every time if you correctly arrange the time required to finish your task. ➢ Reduce Your Stress: When you have a long list of duties to complete both at work and at home, it's easy to grow nervous. Good time management may help you prioritize your to-do list and set aside the time needed for your most critical chores, so you know precisely what you need to do and how much time you have to do it in. Prioritizing your chores and allowing adequate time to complete them will help you feel less stressed. ➢ Improved Career Opportunities: Time management may assist you in becoming a more dependable employee who consistently provides high-quality work on time. As a result, you will be more useful as a worker, and your professional reputation will increase, which will help you find new possibilities to further your career. ➢ Boost Your Confidence: You'll feel a feeling of satisfaction and confidence in your talents if you correctly manage your time and meet your deadlines. Completing your daily to-do list on a regular basis is a powerful motivator that may inspire people to improve their time management skills and pursue new job chances. ➢ Become More Efficient: When you know how to successfully manage your time, you'll become more focused at work, allowing you to do more in less time. Instead of attempting to complete a huge project in fifteen minutes before a meeting, you may complete a few minor things in that time and store the larger activities that demand more brain capacity for when you have a larger block of time available. You'll be able to work more effectively, allowing you to do more in less time.
2. Planning a training event (group work) 2.1 Name of the Training program: "VNPAY - For a simpler life" 2.2 Goals of the Training program ➢ Goals: - Provide a knowledge about e-commerce and ePay - Presenting the benefits that ePay brings to users. - Guide users on how to use ePay effectively. ➢ Purpose - Support everyone with a new, faster and more convenient payment method - The training program will give the guests knowledge about e-commerce and epay - Demonstrate that electronic payment is the trend of global with clear evidence ➢ Scope - Organize events for about 300 audience (minimum 150 audience)
- Organize a dinner party after the event
- Audience can give suggestions and any questions to the program during the event 2.3 Participant 300 Students and lectures of Greenwich University 2.4 Time Tuesday, April 26th - Saturday, April 30th 2022. 2.5 Location Novotel Danang Premier Han River at 36 Bạch Đằng, Street, Hải Châu, Đà Nẵng 550000 Link google map: https://goo.gl/maps/5pwj7dgb4rTZnp1H Figure 9 : The Event's Destination on Map Figure 10 : The Event's Destination on satellite image
2.6 Ivitation card Figure 13 : Ivitation card (font) Figure 14 : Ivitation card (backside)
2.7 Agenda ➢ Day 1 (Tuesday, April 26th 2022) Time Session Specific location Speaker 8:00 – 8:15 AM Check-in Meeting room (
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floor) 8:25 - 8:50 AM Opening ceremony Meeting room (
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floor) MC Van Anh 9:00 - 9:15 AM Introduction about the purpose of the event Meeting room (
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floor) MC Van Anh 9:20 – 11: 20 AM Overview about e-commerce and ePay. Meeting room (
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floor) CIO Tran Phat 11:30 – 11:45 AM Discussion: Question and Answer Meeting room (
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floor) MC Van Anh & CIO Tran Phat 12:00 – 12:45 PM Lunch and rest Restaurant (
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floor) 2:00 – 2:40 PM The explosion of e-commerce. Meeting room (
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floor) Hoang Thi Loan 2:45 – 4:00 PM Why is ePay trending nowadays? Meeting room (
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floor) Hoang Thi Loan 4:15 – 4:40 PM Discussion: Question and Answer Meeting room (
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floor) MC Van Anh & Mrs. Hoang Thi Loan 4:45 – 5:15 PM Summary the speech Meeting room (
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floor) MC Van Anh
