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OVERVIEW VOCABULARY Company structure READING Asuccessful organisation LANGUAGE REVIEW Noun combinations LISTENING Analysing company organisation introductions and networking 36 Organisation “Modern organisations have to be built on making conflict constructive. ) Peter Drucker (1909-2005), Austrian-born U. Discuss these questions. AS IS management consultant 1 1 Would you like to work in the building in the photo above? Why? / Why not? 2 Which people in your organisation have their owen office? Do they have their own office because of: a) seniority; b) a need for confidentiality; c) the type of work they do? 18] How important are the following in showing a person's status in an organisation? Give each one a score from 1 (not important) to 5 (very important). a reserved parking space an office with a view auniform a personal business card a company car your name on your office door the latest company mobile phone an assistant taking holidays when you like the size of your desk more than one seat in your office flying business class a company credit card fixed working hours UNITA »» ORGANISATION MENTA [Ej Match the words and phrases (1-8) to their definitions (a—h). Company 1 subsidiary a) anoffice where people answer questions and make sales structure over the phone 2 factory/plant b) a building from which goods or supplies are sent to Factories, shops or customers 3 call centre cd) a place through which products are sold 4 service centre d) a place where faulty products are mended 5 headquarters e) a company which is at least half-owned by another company 6 distribution centre E) the main office or building of a company 7 Warehouse 2) a building for storing goods in large quantities 8 outlet h) a large building or group of buildings where goods are made (using machinery) 1B] 44) cD1.21 Listen to the comments from different places in the organisation and write them down, Then match them to the places listed in Exercise A. 1 Stock levels have been low for two weeks now. Warehouse What do the following departments do? 1 Tn RÉD, people research and develop new products. 1 R8D 5 Production 9 Logistics 2 Customer Services 6 Finance 10 Public Relations 3 Human Resources 7 Administration 1117 4 Sales and Marketing 8 Legal o] Match these activities (a-k) to the correct department in Exercise C (1-11). Can you add any other activities to any of the departments? a) deal with complaints e) run advertising i) keep records campaigns b) draw up contracts j) transport goods and (, issuerpress releases k) install and maintain g) operate assembly lines systems equipment O) carry out research d) train staff h) prepare budgets/ accounts El 4) co1.22 Listen to three people talking about their work. Which department do they work in? Choose from the departments in Exercise C. E] «4)) 01.23 Look at these words used to describe organisations. Underline the stressed syllable in each word. Then listen and check your answers. 1 bureaucratic 4 caring 7 centralised 10 conservative 2 decentralised 5 democratic 8 dynamic 11 hierarchical 3 impersonal 6 market-driven 9 professional 12 progressive See the DVD-ROM (o) B Which of the words in Exercise F can describe: dec tte e elOssdpA a) good qualities of an organisation? b) bad qualities ofan organisation? 37 LANGUAGE REVIEW Noun combinations UNITA »» ORGANISATION Match these nouns from the article (1-5) to their meanings (a-e). 1 accomplishments (paragraph 2) a) important new plans to achieve an aim 2 initiative (paragraph 3) b) success in doing something 3 autonomy (paragraph 6) c) giving people the power to do something 4 empowerment (paragraph 6) d) teaching staff 5 faculty (paragraph 7) €) independence/freedom to make your own decisions Discuss these questions. 1 Would you like to work in a company like Google? Why? / Why not? 2 Would Google's philosophy work in your organisation? Why? / Why not? 3 Which of the perks or ideas mentioned in the article appeals to you the most? We can combine two or more nouns in several ways. 1 'spossessive: the companys logo 2 one noun used as an aojective: labouwr costs 3 phrases with of: director af operations 4 compound nouns forming one word: workforce Match these examples from the article on page 38 to the categories above. a) Internet company b) culture of autonomy e) Google's objective d) teamwork Grammar reference page 147 Find noun combinations in the article on page 38 and decide which category they belong to. 1 'spossessive 3 phrases with of 2 one noun used as an adjective 4 compound nouns forming one word Underline the most suitable noun combination in each group. 1 a) the meeting of today b) today's meeting c) today meeting 2 a)aletterof credit b) a credit's letter 0) aletter's credit 3 aJa business card b) a card of business c) a businesses" card 4 aJadata's base b) a base of data c) a database Compound nouns are sometimes formed with a number to make expressions of measurement. Change these phrases to make compound nouns. a plan which lasts for 10 years a 10-year plan a hotel with five stars a budget worth three million dollars 1 2. a 4 apresentation that lasts 20 minutes 5 acontract worth 200,000 dollars 6 an industrial empire which is 150 years old 39 UNIT4 »» ORGANISATION LISTENING MN A | Analysing company organisation Richard Rawlinson Watch the El interview on the DVD-ROM. Match each noun (1-10) to two of the following nouns (a-c) to make word partnerships. 1 business 2) Ares CH) objectives > 0] plan 2 management a) style b) technology (9) consultant 3 sales a) team b) revenue c) trade 4 customer a) care b) team c) loyalty 5 company a) house b) headquarters cd) logo 6 product a) profit b) line c) range 7 consumer a) goods b) logos c) awareness 8 research a) project b) findings c) knowledge 9 information a) technology b) force c) desk 10 computer a) union b) program c) virus Make sentences with the noun combinations in Exercise D. EXAMPLE: We need to agree our business objectives. 4) c01.24 Listen to Richard Rawlinson, Vice-President ofthe management consultants Booz €: Co. Which four areas does Booz 8. Co look at when analysing a company's organisation? 4) co1.25 Listen to the second part of the interview and answer the questions. 1 What do you need to answer on the website oredna.com? 2 What are your answers compared to? 3 What can the comparison recognise? 4 How does Booz 8, Co analyse a company in more depth? «) c01.26 Listen to the third part and answer the questions. 1 Howwas the American company organised? 2 What did Manufacturing and Marketing do? 3 What was the company no! very goad at? 4 How did the consultants want to change the organisation? 4) cD1.26 Listen to the third part again and complete the gaps. We did a lot of looking at how the business ............*, where products were...........2 Where they Wee ooo cocccccconos e how competitors were........ .*. And we also had to spend a lot of time thinking about whether we needed... .... orwhether every single business unit would report back to the... er, in the US, Would you prefer to work for a company where the headquarters make the major decisions or for one in which regional offices are given considerable decision-making powers? AS Case study InStep's , relocation A US-based shoe manufacturer must decide whether to relocate the head office of its European subsidiary, InStep, from Paris to a small industrial town 120 kilometres away. Background Franc w ll, industrial tovwen in northern rge warehouse and distribution centre ne Paris 0: amp has a witha high p ¡on of young people. The it goes ahead, will create employment opportunities for local inhabitants. How do you think staff will react to the proposed relocation? What reasons might some staff have for opposing the relocation? A *getting to know you” meeting The Vic 1e to Íscuss the proposed an independent rel and make a recommendation to the Board of Di ahead with the relocation or not. Work in groups of four. Take one of these roles. Student A: Vice-President, parent company Student B: Senior Manager, Paris subsidiary Student C: Senior Manager, Paris subsidiary Student D: Management Consultant (an independent adviser) As you do nat know each other well, you all meet for social reasons in the Paris subsidiary's boardroom. The purpose of the meeting is to get to know each other better. Use your knowledge of social English to create a warm, friendly atmosphere. Read the message fram the Vice-President, Discuss the questions. How do you think staff will react to this message? Do you think the benefits described by the Vice-President will MESSAGE FROM ME VICE-PRESIDENT TO AL SIAFPE A decision concerning the proposed relocation to Beauchamp will be made in the near future. The relocation offers our company significant benefits: + The reduction in costs will boost our profits, « The town council in Beauchamp has offered us tax incentives to relocate to their town. * The relocation will result in improved working conditions and better communication, A communication from the Vice-President, parent company persuade staffto accept the relocation? Why? / Why not? 4) CD1.30 Four members of stafFare discussing the proposed relocation. Listen and note down the worries some staff have about moving away from Paris. Compare your notes with a partner. | You are members ofthe Management Committee. Work in groups. Take one of these roles. ' Student A; Vice-President, parent company: role card page 135 Student B: Manager A: role card page 141 Student C: Manager B: role card page 144 Student D: Independent Management Consultant: role card page 144 1 Read your role cards and prepare for the meeting. 2 Hold the meeting. Consider the advantages and disadvantages of relocating to Beauchamp. 3 Argue in favour of or against the relocation. 4 Decide whether or not to recommend relocation to InStep's Board of Directors. If necessary, vote. The Vice-President has the deciding vote if you cannot reach agreement. Waich the Case study commentary on the DVD-ROM. O Uni 4 ”” UKGANISANUN 
